Omni

Very nice hotel with most of the amenities you would want. It is an upscale environment that we were trying out for the first time. It would have been a bit more enjoyable if we were aware that there was no in room fridge to keep out daily meds. Very good pool area and personnel were all top notch.

The saving grace for this hotel was a worker named Racquel. She put in several requests for our room to be serviced (towels refreshed and room cleaned) after we spent the majority of our stay at the omni with staff ignoring our requests. This was a standard service that was supposed to happen every night. We even found dried blood on the towel in our bathroom. Nonetheless, the area is upscale, food options around are nice and the shuttle was convenient. I hope you do a better job with room cleaning in the future. This is a nice hotel otherwise.

First the good news. Overall the staff are great and bend over backwards to help - well done. We booked the Omni out of a fit of nostalgia as 40 years ago it was one of our favourite spots. The Black Swan pub and the Sunday Brunch were Houston staples - both are no more. The rooms are spacious BUT they are 40 years old and it shows. Hospital mustard yellow paint went out of fashion 30 years ago. The decor and room amenities are 1990s at best but they are comfortable. Great location, great staff but seriously in need of major refurbishment and upgrade.