Residence Inn By Marriott Houston Greenspoint

This hotel is disgusting and covered in filth when we go our room. I’m not even sure if it’s legal for a hotel to be this bad. Y’all are very lucky I’d don’t filed y’all with the better business bureau. See it for your self

Do not even consider staying at this rat trap. We arrived at 4.00 PM to check in and we did not get our room until 6:00 PM. The sheets on the bed had not been changed and the room smelled musty. We looked around and found mushrooms or toadstools growing out of the rug near the sliding glass doors. We took a picture of it and went downstairs to show the manager in the lobby, after a brief apology, our money was refunded. I don't know how the health department has not closed them down yet.

All of this happened the first day (we were staying for seven) 1. The first room smelled like cigarette smoke, so they moved us. Then at 9 pm another family unlocked our door because the desk staff didn’t know we were in the room. ??? 2. Couldn’t get housekeeping to come to room after waiting over three hours. Had to go get towels from the front desk. Then I was told after 4 1/2 hours that the housekeeping staff had left and our room was still not done. 3. I had to go to the front desk to get ice because the refrigerator ice maker didn’t work. 4. The hot tub was the same temp as the swimming pool (Luke warm)