MARRIOTT AIRPORT

We were hired by Marriott in early April 2026 to perform concrete work. Our invoice total was $7,000. As of the end of July 2026, we still have not been paid for completed work. We have made repeated attempts to resolve the outstanding balance with management, including Darryl Jett and John Hunter, but payment has not been provided. We supplied the labor and completed the concrete work as requested, yet the invoice remains unpaid nearly four months later. This has caused a serious burden on our business. Based on our direct experience, we strongly recommend that any subcontractor working with this hotel get all payment terms, approval processes, and timelines clearly documented in writing before beginning work.

Rating: 1/5 StarsTerrible layover experience and complete lack of corporate accountabilityI booked this hotel specifically for a layover and called ahead to confirm my arrival after 8:00. Despite the advance notice, I was checked into a room that was completely filthy and uncleaned. The bed was unmade, trash cans were full, used towels were left behind, and someone else's slippers were still in the middle of the floor. This is the last thing anyone wants to deal with during a layover.When I went downstairs to report this, the staff offered absolutely zero compensation. Instead, they defensively told me they "were not going to give me a free stay" just for moving me to a clean room.To make matters worse, I reached out to customer service and corporate offices via email and phone. They routed my complaint to the wrong hotel, and I have heard nothing since. Save your money and stay at a Motel 6—it is cheaper, and you will get the exact same level of service. Completely unacceptable for a Marriott property.

Dear Hotel Management, I am writing to express my disappointment with my recent experience at your property. As a Lifetime Titanium Elite member with Marriott, I have accumulated 1,737 lifetime nights and have maintained Platinum Elite status or higher for over 20 years. I have remained loyal to Marriott because I have generally received excellent service and recognition of my loyalty worldwide. Unfortunately, my experiences in Texas have consistently been different. Texas is the one place where I regularly encounter difficulty receiving elite recognition and room upgrades, despite my status. By contrast, I rarely have these issues when traveling elsewhere in the United States or internationally, including Europe and Asia. This pattern has left me wondering whether I am being judged based on my appearance or race rather than on my loyalty and status. While I cannot know the reason for certain, the repeated nature of these experiences has been deeply discouraging and has made me feel that I am not being treated the same as other guests. I would also like to address a service issue during my current stay. On July 11, 2026, at approximately 2:30 p.m., I called the front desk to request clean towels and washcloths. After waiting for more than an hour without receiving them, I called back to inquire about the delay. I was informed that my request had been given to the morning shift, which had already left for the day, and as a result, nothing had been done. I do want to recognize the evening front desk team for correcting the situation. They promptly arranged for housekeeping to deliver the towels and washcloths and even followed up afterward to ensure that my request had been fulfilled. Their professionalism and follow-through were greatly appreciated. I hope you will take this feedback seriously. Front desk employees make the first impression of your hotel, and they should consistently recognize loyal Marriott members and treat every guest with professionalism and respect, without making assumptions based on appearance. After 20 years of loyalty and more than 1,700 nights with Marriott, I expect the level of service and recognition that accompanies Lifetime Titanium Elite status. I would appreciate your review of this matter and any steps you plan to take to improve the guest experience. A special thank you to Miquel & Monique for your true professionalism and great conversation. Thank you for your time and attention. I look forward to your response. Sincerely, Lewis Durham Life Time Titanium Member