Ashmore Inn and Suites

3.0 / 5

•

4019 S Loop 289, Lubbock, TX 79423

Reviews from Guests

3.0/5

236

Reviews

from real guests

jodymN8017ZP

worst experience ever! there was a long line at check-in and had to wait. Once in the room it smelled like cigarettes (was supposed to be a non-smoking room) and urine. the room was dirty and very run down. there were broken drawers in the dresser, towel bars hanging off the wall, the refrigerator had something gross spilled in it, the wall paper was coming off and the carpet was ripped at the seam in the bedroom. would not have stayed there if it was not late when we got back to the hotel after check-in earlier. there was an outside glass door that was broken and propped open with a cement block. And, my husband was approached by a sex worker in the hallway. Would recommend avoiding at all costs!

Attababy

I would not recommend staying at this hotel. From the moment we walked into the room, it was obvious that cleanliness was not a priority. The room was very dirty, there were stains on the furniture and surfaces, and, to make matters worse, there were nail clippings scattered around the room. It was disgusting and completely unacceptable.

147ecrinm

Our room smelled terrible from the beginning, and nothing was done about it. On top of that, our room was not cleaned for 10 days, even though we repeatedly informed the front desk. Our trash piled up and overflowed, our towels were never replaced, and housekeeping never came. I even put the trash can outside the room myself. They emptied it but didn’t even bother putting it back inside. To make matters worse, our toilet overflowed, and despite reporting it immediately, it was not repaired until the next day. We were left dealing with an unusable bathroom for hours. We also asked several times to change rooms, but our requests were completely ignored. Even though I had already paid for my stay, the front desk employee insisted that I pay again. I explained that the payment had already been charged to my card and refused to pay twice. Instead of checking the reservation, he raised his voice and yelled at me. Booking.com customer service later confirmed that my payment had already been received. The lack of cleanliness, poor maintenance, and unprofessional customer service made this an extremely disappointing stay. I would never stay here again and do not recommend this hotel to anyone.

Facilities Details

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Vending machine

Meeting stationery

Accessible route to the registration desk

Newspapers

Business Center

24-Hour Front Desk

Smoke-free property

Desk/workspace

Computer station

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Vending machine

Meeting stationery

Accessible route to the registration desk

Newspapers

Business Center

24-Hour Front Desk

Smoke-free property

Desk/workspace

Computer station

7 Available Room Types

Extended Stay Non Smoking Suite

Non-smoking

Fold-up bed

Carpeted

Pets allowed in room

Bar

Laptop workspace

Air Conditioning

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Toilet

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Clothes Rack

Microwave

Non Smoking King Suite

Non-smoking

Fold-up bed

Carpeted

Pets allowed in room

Bar

Laptop workspace

Air Conditioning

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Toilet

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Clothes Rack

Microwave

Room, 2 Queen Beds, Non Smoking

Non-smoking

Fold-up bed

Carpeted

Pets allowed in room

Bar

Laptop workspace

Air Conditioning

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Toilet

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Clothes Rack

Microwave

Non Smoking Regular King

Non-smoking

Fold-up bed

Carpeted

Pets allowed in room

Bar

Laptop workspace

Air Conditioning

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Toilet

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Non Smoking Queen Suite

Non-smoking

Fold-up bed

Carpeted

Pets allowed in room

Bar

Laptop workspace

Air Conditioning

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Toilet

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Clothes Rack

Microwave

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Free Parking

Food & Drink

Vending machine

Front Desk Services

Newspapers

24-Hour Front Desk

Entertainment and Family Services

Meeting stationery

Smoke-free property

Business Facilities

Business Center

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Accessible route to the registration desk

Coffee/tea maker

Desk/workspace

Computer station