Fairfield Inn Suites Airportnorth Star Mall

Pathetic place. I went waited for the front office lady to come and give me a room for 30 mins. Then inwmebt to the room thr room was wide opened and it was filthy and stinking. I walked away. This is not a place for humans to stays. Very very bad.

Our group stayed at this hotel for 4 nights while on a bus tour. The rooms were small but quiet. The bathroom was also small, but the sink was at least on the outside where someone could finish getting ready in the morning while another person is in the shower. We had some problems during out stay. One couple had a non-working toilet. It took the hotel 3 days to fix it. The next day it was broken again. I don't know why the hotel didn't move them to another room. We were told that the rooms would be cleaned every other day with the towels replaced on off days. That didn't happen. One evening I went downstairs to request towels, but there was no one at the front desk. I waited around for 10 minutes, but no one ever showed up. I finally went to the pool area and took towels out of there. The breakfast had a good selection of food. The hot items always had scrabbled eggs & sausage, but also had other choices throughout the week. There was a pot of hot oatmeal with various toppings. There were also bagels, toast, and English muffins. We had fresh fruit every morning, along with yogurt and some pastries.

Stayed at this Fairfield by Marriott at 88 NE Loop 410 in San Antonio from March 19–21, and it was one of the worst hotel experiences I’ve had. The room was flat-out unsanitary. There were bugs in the room and hair on the walls. I reported it, and while staff initially said it would be taken care of, nothing was actually fixed. After pushing the issue, I was told directly by staff that my entire stay would be comped because of the condition of the room. I agreed to that resolution. Fast forward to checkout, and only one night was comped. When I followed up, they refused to honor what they had already told me. So not only are the room conditions unacceptable, but the customer service is just as bad. They will tell you what you want to hear in the moment, then not follow through once you leave. I’ve included photos so you can judge for yourself. If you stay here, do not trust verbal assurances. Make them fix the issue immediately or get everything documented in writing before you leave, because once you’re gone, they won’t stand behind what they said. Would not stay here again.