Fiesta Suites San Antonio Riverwalk

My visit was short but with someone with insomnia I love it here. Pillows and bed were super comfortable. AC works fine. Surprisingly cheap for a big spacious room. Living room is separated by the bathroom. Since I love cold water, their cold water is so much better than any hotel I’ve slept in. Everything looks clean and nice. Will definitely book here again. For the parking- ugh, you have to park across if their parking is full. Permit is like $37

I rarely leave negative reviews, but this was by far the worst hotel stay I've ever experienced. The first issue started before we even checked in. We were surprised with a $35 per night parking fee that was never disclosed on the website when I booked. In addition, parking is extremely limited, and overflow parking requires guests to cross a major street. If parking is both limited and comes with an additional daily fee, that information should be clearly communicated during the booking process. I've stayed at many hotels where these fees are disclosed upfront, and this one should do the same. The biggest issue, however, was the complete lack of hot water in our accessible room. On Monday morning, I discovered that the shower only produced ice-cold water. I let it run on the hottest setting for an extended period, but it never warmed up. I reported it to the front desk, and they told me maintenance would come shortly. Unfortunately, I had to leave for a workshop that I was in town to attend, so my daughters stayed in the room waiting for maintenance. They told me the maintenance worker said the water might get warm and that he was going to check the boiler and return. He never came back. When I informed the front desk that evening, they simply told me the water was warm now. On Tuesday morning, I got up early so I could shower both myself and my special needs daughter before leaving for my workshop. The main shower faucet became lukewarm at best but never hot, and the accessible handheld shower—the one I needed to bathe my daughter—never warmed up at all. I reported the problem to the front desk again, and once again they said someone would come. When I returned that evening, no one had ever come to the room. By Wednesday, I had reached my limit. I explained to the front desk that my daughter had been unable to shower since we arrived and couldn't even enjoy the pool because she wouldn't have been able to rinse off afterward. I also reminded them that I had reported this problem every single day. The front desk employee called the maintenance worker on speakerphone, and that's when I learned the truth: he had already ordered a replacement cartridge for the shower, but it wouldn't arrive until Thursday. I was shocked. If they knew as early as Monday that the repair couldn't be completed during my stay, why was I never informed? Why wasn't I offered another accessible room immediately or given the opportunity to make other arrangements? Instead, I spent three days assuming someone was actually working on the problem. The employee then called what I assume was her manager, who initially said there were no rooms available to move us. By that point, it was Wednesday evening, and I explained that I wasn't going to pack up everything for a single night. That option should have been offered on Monday, not after three days of inconvenience. I then asked whether there was simply another accessible room where my daughter and I could shower without moving all of our belongings. Even that reasonable request seemed to require discussion before they eventually found a solution. While the lack of hot water was the major issue, there were several other disappointments that made the stay even worse. The pool was closed for maintenance during the only evening hours we were available after my workshops, the floor we were on didn't have an ice machine that my daughter could easily access while I was working, and the ice machines on other floors were broken during the last two days of our stay. What disappointed me most wasn't just the maintenance issue—things break. It was the lack of communication and urgency. Had someone simply told me on Monday that the part was on order and the repair wouldn't be completed during my stay, I could have made informed decisions. Instead, I was repeatedly told someone would come or that the issue had been fixed when neither was true. Another thing that stood out during my stay was that every time I went to the front desk, there was a line of guests dealing with significant issues of their own. One guest was still waiting to check into a room because it hadn't been cleaned. Another guest had already checked in but discovered their room had no air conditioning. On another day, a mother and her daughter came to report a leak in their room. While I understand that maintenance issues can happen, seeing so many guests experiencing serious problems made it feel like my situation wasn't an isolated incident. It gave the impression that the hotel was struggling to keep up with maintenance and guest concerns. Traveling with a special needs family member requires accessible accommodations that actually function. Not having reliable hot water in an accessible shower for multiple days is more than an inconvenience—it significantly impacts basic care and comfort. I hope the hotel improves both its communication with guests and its process for handling maintenance issues, especially when they affect essential amenities in accessible rooms.

Great location just off the riverwalk which is great because you're close but don't have the noise or tight parking garages. Hotel is straightforward, very clean, and comfortable. No complaints at all. You can tell a lot about a hotel by the way the staff greet you. Eddie is an excellent representative for this hotel. He's friendly, very helpful, and has a great sense of humor. So far, talking with him has been my best pet of my stay. Thanks Eddie.