Microtel By Wyndham San Antonio By Seaworldlackla

Horrible. We got there and they had just sprayed for bugs so there were wet areas around the room. I booked a room for an overnight stay for a funeral I was attending and had to return quickly the next morning. In my rush, I mistakenly left clothes in the closet. I contacted BW immediately and followed their directions for having my items returned to me. I called BW so many times for status of my items and each time they promised to call me back, never did. I had to escalate with their headquarters to finally get my clothes back - over 2 mos later. I do not recommend this place.

If I could have gave this hotel a zero I would have! As a Diamond elite member. I stay at many best Western hotels. This by far has to be the worst! .I arrived late due to my plane flying in from out of state the room was sprayed with a fragrance to Cover up the mold I’m sure. The sheets were ripped. They were stained basically the room was not Cleaned prior to our arrival there was still pee around the Bathroom toilet. The light switches have never been wiped down. The table was broken in the sitting area. I had to ask for sheets because it was too late for me to move in the middle of the night make my own bed and had to sleep on a queen sheets on a king king bed because they were out of sheets. It was so So gross. I was using points for this room and staying for free. I still checked out of my three days stay and move to the Hilton.

CHECK YOUR BED! We got in late forgot to check the bed and woke up to a bed covered with bed bugs. We have been waiting 24 hours and still no call from property management! So unprofessional. We left everything, this is how bad it was! Room 319!