Obrien Historic Hotel

Worst hotel experience of my life. Our door lock was BROKEN! We could not leave our room to walk to dinner on the riverwalk (our reason for booking) and soon realized we could NOT LOCK THE DOOR from the inside too! When we requested assistance or room change, the front desk lady offered no help. We even took a video showing the faulty lock and she still pretended to “contact the manager” to no avail. Finally we decided it was unsafe to stay after 45 futile minutes of waiting. No refund given, and even hotels.com is not cooperating. Pay the extra money for a real hotel experience. This ghetto fake boutique hotel is nothing of the sort. It is smelly, dusty, musty and lacks taste. Period.

If you’re expecting brand new 5 star accommodation, don’t book here. If you’re looking for a really cool historic site to stay at - book it! The beds are comfortable and the staff has been very welcoming. The carpets in the room could use replacing, but outside of that, no real complaints. It feels like you’re stepping back in time. I visit San Antonio monthly for work, and I’ve appreciated the quietness for a downtown property.

Disappointing experience already upon arrival We were greeted by incredibly poor service upon arrival. The employee who had to check us in seemed completely uninterested – he was standing and talking privately on the phone, even though he could see we were waiting. He had a hanekam and radiated everything but professionalism. Because he refused to help us in time, we failed to get parking instructions, which ended up costing us $20 in unnecessary parking. All this could have been avoided if he had just done his job instead of prioritizing his private call. Not a good start to your stay – and definitely not a place to return to.