Quality Inn - Suites Bandera Pointe

PLEASE DON’T STAY HERE! The OWNER threatened to trespass me for what I can only assume to be RACIALLY MOTIVED!! My colleague and I parked outside of there establishment and met up under the hotel pavilion next to the parking lot before going in to book our stay. We were looking for an outlet to charge our phones while we waited for the rest of our party to arrive when a man who is apparently THE OWNER walks all the way outside to confront us with hostility! The only words exchanged were him asked us “can I help you guys” and us answering with “no thank you.. we are just meeting here for now” he immediately says to us “we are on private property and that he is going to call the cops and have us trespassed at this instant!” I didn’t even tell the man we were planning on getting a room at that point because I surely wasn’t after that being my first and only interaction with the place! I was extremely offended and disgusted by his behavior. To make it worse this isn’t just an employee acting this easy to potential customer this was apparently the owner of this establishment! I can’t believe I even thought about staying there! I wish that business nothing good! I repeat PLEASE DON’T STAY HERE!

During my recent stay, my truck was broken into and vandalized in the hotel’s parking lot. When I reported it to the manager, Salvador Luna, I was told to “get in line with the rest of the complaints.” No concern, no help, and no follow-up. I had booked three rooms for three nights, and all I asked for was one night to be comped as a gesture of goodwill. They refused. This is not a safe place for families. The hotel will not return calls once you’ve checked out. The rooms shown online are misleading — in reality, you’ll find flaking paint, leaking plumbing, foul odors, and pests. The breakfast is terrible. The “mini golf” is far smaller than advertised, half the game room is out of order, and the video game area is closed indefinitely. As a long-time loyalty member (Diamond, currently Platinum), I’ve never experienced worse treatment. This property is independently owned, and the owner chose not to take care of guests after a serious incident. If you’re planning a SeaWorld trip or a family getaway, choose another hotel. This one offers nothing but disappointment, unsafe conditions, and poor customer service. If I could give negative stars, I would.

Terrible they scammed us. We had a booking confirmation and was charged, but when we arrived they treated us terribly and said there was nothing in their booking system and double charged us. Lied to us about when the manager would be in and when we called back they still lied about even charging us