SAN ANTONIO MARRIOTT RIVERCENTER

what a letdown! this hotel has been a staple for comfort and service. The "new" automated system has made such a negative impact. No longer does a friendly voice take your room service order- the robot is all you get so good luck asking that the bagel be "toasted"- good luck getting a shower cap, good luck getting anything at all! the "guest services" are not apologetic and defensive about the system- Not to mention our seminar started sunday and there was no TV service Sunday night or Monday night! Even a one star motel has a working television. But again, what is most disappointing is the attitude of the "live" person when you finally escape the bot rotation

For the second day in a row our TV has no satellite service. This is unacceptable. We are not able to watch the local or national news.

I stay at this Marriot on a regular basis for work. Recently I left my phone behind in the room and didn’t realize it until I got to the airport to catch my flight. I called and spoke to an employee there named Ayman who was very friendly and helpful. He found my phone and mailed it to me via FedEx and I received it two days later. I didn’t expect the process to be so easy and fast, so it was a pleasant surprise. Thanks, Ayman!