The Lodge at Stillwater

Sofa sheets were not washed. Hair was everywhere even blood! Some yellow stuff I didn’t even want to know what it was. Just decided to not go near that part of the room. Price is cheap though. They had a good game room just wish they spent more time on cleaning.

Stillwater lodge 3067 is a well furnished, comfortable unit - but Moose management (rental manager) is miserable to deal with! Upon checking in at nearly midnight, neither of the 2 furnaces worked. The temperature was 59 degrees, and went down to 55 that night. One furnace was repaired the next day, but a part needed to be ordered for the other furnace. Moose informed me "The main room furnace should be sufficient to heat the condo" but that requires the internal door to be open, with hot temperature in one area and lower in the other area. Having the internal door open means NO privacy between rooms. Moose told me "If any refunding is available, it will be determined and provided after the stay." Upon contacting them after check out for a partial refund, Moose said "Your special request is being reviewed." and then "As long as the heater in the main room is on, all rooms will be warm. The second heater is just extra. It’s not needed and not necessary to heat the home. No refunding is available if there’s a functioning heater in the home. The main room heater, which is more than enough, was discovered to be working properly with no issues." THAT is untrue; it was NOT 'working properly' (but was subsequently repaired). Why would a builder put in an additional (expensive) furnace if one furnace 'is more than enough'? Finally, Moose responded: "Asking for a refund for something that was taken care of quickly is not appropriate". Is that customer service??? The heat situation was not 'taken care of quickly' (not until 4th day of 6 night stay). Moose management has proven to be non-responsive.

I think your experienced at this Lodge will highly depend on the owner of your unit and how you book the property. We had booked Unit 2059AB through the Travel Advantage Network. Communication with TAN was good. Check-in and check out was to be directly in the room. The property management company sent out instructions for entering and exiting the room to TAN who forwarded them to us. When we arrived at 8pm, however, the front door to the lodge was locked and required a code for access. None of the communication from the property or unit owner told us we needed a separate access code to the building. We called TAN and they were able to track down the information. They also told us there was a parking garage, but it took us awhile to find it. Again, no communication from the property or unit owner told us about this. There was absolutely no one present that we could talk to at the property with questions. The room was subpar for sure. The bed was hard as a rock and the pillows super lumpy (I think Motel 6 has better beds than this unit). I've never written negative reviews for places but my back and neck were so sore from being here that I had to make others aware. Our unit had one side with a king bed and the other side with a sleeper sofa. There was only 1 sheet and 1 blanket (no pillows) for the sleeper sofa side. No additional sheets or blankets for the king bed at all. The carpet was horribly stained and the pots/pans were Teflon and full of scratches so you couldn't use them. This unit also only had 1 extra set of towels and no maid service during the visit so we had to use dirty towels at the end of the week. Finally, this unit also did not have any instructions on how to access wifi (if there was any) or where to put your trash. Also, the pool and spas were to be open from 9am to 9pm. We went out one night at 8:20 and right as we were getting in, the automatic pool cover started to close to shut it down. We could not find anyone around to talk to about this. All of the spas had covers on them the entire time and were never open either. It's very sad that the unit and the communication with management was so horrible because the lodge itself was cute and cozy. It has potential to be a great place but Unit 2059AB definitely left a bad taste in my mouth.