Residence Inn Alexandria Old Town South

F this place. I had a normal experience in May when I was back here for work, but then rebooked for July since I was told by my workplace that I would need to come back again. Well, 2.5 weeks before that return-to-office date, it got cancelled. I tried calling in to cancel my room. They said I was rebooked at the cheapest rate, which carried a cancellation risk because there were no refunds if the cancellation wasn't within 24 hours. I said that I had taken that to mean the same thing as it has always meant for 45 years of my life...that you lose your money if you don't give them 24-hours-notice before you're supposed to check in. But nope, their policy is that it has to be 24 hours from when you actually booked the room, regardless of how far out your arrival date actually is (even if you rebook the room for a year out!). WTF is that about? You have 2.5 weeks to rebook my room. I cancelled within a week of booking and it was due to my agency cancelling my trip...had nothing to do with me...and I gave them more than a reasonable amount of time to get their room rebooked. Give me my money back! Or at least give me credit to reuse at a later return-to-office date! But nope. Waited on hold forever to talk to a manager who was equally unimpressed with my plight. Sorry, I'm paid to just take people's money. It's a scam. F this place and F Marriott. I travel a lot and I'm totally turned off by this. Never gonna use this place or Marriott again if this is their new make-money scheme. Let's give people a lower rate and use the term 24 hours in our explanation and nobody will ever know that they can't get refunds for their cancellations! Yes!

Very clean and large room Complete kitchen equipment Approx. 10-minute walk to King Street Station and Eisenhower Station The old town is also within walking distance Friendly staff Housekeeping every 2nd day, but then very thorough

I wanted a hotel close to the Reagan-National Airport and this fit this bill. My room was clean, quiet, and comfortable. There is a small lobby bar — small bites only for food — with a fun and personable bartender!! It was a nice experience for business travel.