HOLIDAY INN BALLSTON

The location is very good and the staff were nice, but I have to rate it a 1 star due to the inadequate shower. I turned my shower on full hot and it started out luke warm. Thought it would warm up, but instead it went ice cold. Unfortunately I really don't like a freezing shower. Everything in the hotel is a bit dated. Blow dryer did blow, but barely. In the end the shower did go back to luke warm - enough to quickly finish.

Our flight to DC was cancelled due to a groundstop at all DC airports on March 13, 2026. When we tried to call the hotel, their phone number from their website and on their email correspondence ( 1-703-243-9800 ) was not working, not functional. Even IHG Guest Relations could not reach them. There was no way to cancel. The email address listed is non-responsive. There is no way to reach this hotel. I cannot understand how they can function like this.

I had a really pleasant stay this past weekend. This was actually my first time staying at a Holiday Inn. I do not usually book this brand. From the moment I checked in, the experience felt welcoming. The woman at the front desk was kind, had a great sense of humor, and brought a positive energy that immediately set the tone for my stay. The two gentlemen at the restaurant were just as friendly and attentive. Service felt natural and easy, which made dining there enjoyable. My room was clean and well maintained, exactly what you want when traveling. At checkout, the team was again helpful and patient, taking time to answer my questions and provide additional information without making it feel rushed. Overall, it was a smooth, comfortable stay with consistently friendly service from start to finish. For my first Holiday Inn experience, it exceeded expectations. I will be back!