HAMPTON INN STS CHESAPEAKE BAT

Nice and clean! Great location for some business I had in area. Check in was awful as one clerk was tied up on phone with Simone wanting to change reservations and billing. I waited about 15 min and 2 more people were now behind me. After 12 hours on road I was exhausted.

Disappointed and frustrated by visit. Worst points: Accessing the hotel; front desk customer service. Best point: Breakfast. More detail. We were in the area and not sure where we would want to stay. Decided that evening to stay in Chesapeake and not nearby Va beach. So, had not made reservation in advance, but had checked options online. First problem---signage is terrible, hard to access hotel. You literally cannot turn into the hotel parking lot. You have to turn into a road that is BEFORE the hotel with a set of businesses between it (can't believe that Hilton allowed this). We had to circle twice the block because you cannot turn into the hotel from the road and we could not even see how to get to the hotel the first time we circled. Check in---Had to wait because of another customer's issue. Nobody's fault. I (finally) get to the desk (8pm so only one person working), and ask for the room I had seen online. She quotes me higher (by a noticeable amount) than the online price. I ask about it. I get a response "Our best prices are online" (guess Hilton wants to discourage just going to hotel even when you can see availability online). So, I say---"So you are telling me that I should step over there (to whether my family was waiting) reserve the room online and then come back to the desk." and she nodded and said again that the best price was online. So, I walk over to where my family was waiting (significant amount by now with the person in front of me) and do the online reservation (which was annoying on the phone and trying to make sure my Hilton Honors were in). Get it done and go back to front desk. Lady has left the desk (mind you---she could see me sitting in the chair doing this and knew I would be right back). I stand there thinking she is just grabbing something quick from a back room. Wait. Keep waiting patiently. My husband goes in and out the door thinking to make it chime/ring (there is no bell or thing for someone standing at the desk to ring). Keep standing there. Another non front desk employee comes from down the hall, sees me and asks if I am being helped. Tell him no. He goes back into the back area saying he is sure that she must just be in the office and he will get her right away. Another 5-7 minutes passes (obvious that he has found her and she is just not coming out). It utter frustration, able to hear their voices and it seeming like at this point that we are being intentionally ignored, my husband knocks firmly on the door. Lady FINALLY comes out (and the other employee goes out some other door and back down the hall) and asks how she can help me (as is she has never seen me before). So, give her the confirm number. "Deposit"--She asks for id and asks for my credit card (to make sure it matches the id, even though I have already done the online process). Then tells me to put the credit card in the machine. The amount is now $50 more than the online price (all in with fees from Hilton website). I ask about it. She says there is a $50 room "deposit" for damage/incidentals. But it only a hold it is not charged til the next day. I question it again saying that the screen (where you put in the credit card) is asking me to approve the greater amount. She says again it is not being charged so--utterly exhausted and having been at this whole process for probably close to 45 mins) I hit "approve" as I am saying again that the screen is telling me that it is charging the credit card the higher amount (because I wanted her to understand that I was not questioning her as much as what she was saying was different than the screen). She then (after I hit approve) says--- Well if it is a credit card (which of course she knew because she forced me to hand her the card before she would let me put it in the machine) then it will charge the higher amount now. Of course, she had specifically made me hand her my credit card (to confirm it was me) so she knew that. So I ask--so is the $50 refunded after check out. She seems to say yes, but clearly I now have to make sure the amount is refunded...and I did not need another thing on my list. This experience was not only bad customer service, but told me we were in sketchy area. Noise level: Bad. inside noise, outside noise (we were facing the front towards Battlefield). I could hear people's voices clearly at all hours. Cleanliness: Questionable---there was a stray card still sitting on the counter of the room--as if someone had left it there to check out and it was not picked up. But beds were made etc. There was no way I was going back to the front desk at that point. Breakfast: Good--waffles, sausage., etc Bottom line, if I had to do it again, I would have spent a few more dollars to stay in Va beach at someplace nicer that was not much more online.

This hotel is highly overpriced for the quality of the rooms. I paid over 310.00 for a room in Chesapeake. Ridiculous. 310.00+ is a price for a VERY nice room. This hotel offers rooms that feature tiles that are separated, dirty tiles in corners where the common mop doesn't go, old caulk, cheap shower heads and in my case a bed that very much felt like a bad mattress support by some springs and plywood. Without cutting open the mattress to find out why it felt this way, I can say it was not a great mattress. for a 300.00 room, you'd expect a nice bed. I can only think the price they charge is because there is very little competition in the area. I advise anyone looking for a room on Battlefield Blvd to keep looking or at least find a place not on Battlefield Blvd. After all, this hotel is NOT on the beach. I felt so violated to pay the price but I had been driving for more than 8 hours and desperately needed a place to sleep. On the britght side, there are a number of restaurants and Sams behind the hotel which give a visitor a few choices of where to eat.