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Reviews from Guests

2.0/5

tripadvisor

286

Reviews

from real guests

dianedC7753IU

3

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5

The reason I am giving this hotel three stars is because the general manager Deepak was kind enough to allow us to have a first floor room because we are senior citizens and it was difficult to go up to the second floor. In truth, I agree that the accommodations can use a lot of sprucing up.

Mobile20713621549

1

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5

I wanted to share my experience with you regarding my recent stay at this particular hotel from October 10-13, 2024. My wife and I checked in around 8 pm that night and were assigned a room on the first floor. A king bed room, non-smoking, our reservation was made online a week in advance. Upon entering the room we were absolutely appalled at the condition of the room. It was obviously a smoking room and the odor of cigarettes was overwhelming. There was no chairs, no sofa/loveseat, no table -- no where to sit other than the bed. It was nothing like the photos on the website. It was bare bones and stinky. As we surveyed the room further, we found the room did not look like it had been deep cleaned in months. I was immediately sent to WalMart by my wife to purchase cleaning and disinfecting supplies. We could not change rooms, it was the last one on the first floor and my handicap requires a first floor room plus we had our dog with us or we would have left for another hotel. We had to clean the front door inside around the door handles, and when sprayed with cleaner, the dirt just ran down the door. Same with the bathroom door. There was dust and cobwebs on the ceiling and and the air vents were dusty and dirty. We disinfected the bed with Febreze fabric disinfectant. We cleaned the toilet and bathtub using bathroom disinfectant. The globes over the sink in the bathroom had not been cleaned, maybe ever, and were dusty and actually had nicotine stains running down them and hardened drips of nicotine from where the steam from the shower came out. We had to purchase 3 candles to overcome the odor, as well as a metered spray that went off every 10 minutes. My wife said she did not want anyone in our room when we were not there and I went to the office to ask for a privacy tag for the door (there was not one in the room). The man questioned me as to why I wanted to tag it "privacy" and he said if I did that, housekeeping could not get in to clean. That room had not been cleaned properly in who knows how long and I got a kick out of that comment. The bathroom electrical outlet was burned and smoked and did not work. I'm shocked this room has not burned down the entire hotel. Might be a good thing actually. I have photos. I did not complain to them about the room. I do not like confrontation and we simply cleaned the room so that we would be more comfortable. I spent $40 at Walmart on candles. disinfectant and rags. I am a Red Roof member and have not had this experience before, but thought you would like to know just how terrible this particular location is and I would expect compensation for our cleaning supplies and that fact that we stayed out of the room as much as possible during our visit to Fredericksburg. Neither of us wanted to go back to the room. I am 65 years old and I have never in my life stayed in such poor accommodations.

davesB4040EA

4

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5

Stopped while on a work trip during what might have been a convention week because everyone else was “full”. Front desk staff was nicer than the reviews made them out to be, but then again a little politeness on the customer’s part goes a long way. As far as the noisemakers, those reviews are not wrong. My neighbor played his tv at full blast till I passed out around midnight, and now he has a white noise machine going at the same volume. The sirens are going off as well. But it is next to a freeway, and in a “interesting part of town”, to put it mildly, and there is nothing the Motel can do about it. But, the people working at the businesses next door were all very nice(again customer politeness helps) The room was far cleaner than the other reviews state. The shower head is a little dirty, but I don’t use them on the road anyway. The bottom line is. It is a $60 buck a night motel right off the freeway. It is sandwiched between 3 hotels all charging more than double that for the same bed and a shower. I would stay here again if needed.