HLTN GARDEN INN FREDERICKSBURG

lowest water pressure in the shower ever? they had me kneeling in the bathtub washing my hair with the faucet use common sense… I wasted more water doing that then with reasonable shower water pressure

Exceptionally poor communication with customers . What front desk doesn't tell you when you check in is that all floors do not have ice machines that function. Only the second and fifth floor and as I found out the fifth floor was empty. Following signs to the one on ground floor led me to another sign on the ice machine that said it wasn't working you'd think that they could have let me know before I walked all the way down the end of the hall. When I complain that the guide button did not work on my TV control they then advised me that the guide button didn't work for any of their tvs. But rather than offer to put a TV Guide in my room for me they inform me that I could come and get one at the front desk. I was mortified at the end of working the 12 hour day to come home and find the room of total mess. That's when the front desk informed me that if I look at the itty bitty sign in the little corner of the big mirror that I would then be able to read with a magnifying glass that they only service the room every other day so if you stay two days as I did you will get no maid service to your room. It totally appeared that the dining room was closed as it was sealed off with plastic clearly being remodeled so I let the front desk know by message the next day that I was a little unhappy that I hadn't found out about this before coming there. That's when they informed me that the dining room was relocated temporarily to the breakfast area so the kitchen was open however there's absolutely no signs anywhere to let anybody know that there is food service available in the evening for dinner it just appears that the restaurant is sealed off and being renovated. If I could rate them zero for guest relations I would. They had a lot of excuses but never bothered to say sorry or can I bring a guide up to your room or anything else. Horrible guest relations and I've stayed at many Hilton Garden Inn in my life and this one rates Motel 6 or lower. My advice to you is stay away and yes I have the receipts.

Easy to book, dog friendly, but was under construction for our stay (elevator and front lobby). Crabtree & Evelyn toiletries in room.