Doubletree Hotel Bethesda

Jose helped fix my reservation, he went behond and be on.

Don't stay here during the summer. I like this hotel because the property itself is solid, but unfortunately the lack of climate control made it one of the least comfortable hotel stays I've had ever. We understand that the DMV area is experiencing an extreme heat wave, but a hotel should still be able to provide a reasonably comfortable environment. Throughout the building, temperatures were extremely inconsistent, and there were fans running at the front desk which signaled the hvac system is underpowered to handle high temperatures. Our room was even worse. Only part of the room was reasonably cool. The bathroom was unbearably hot, honestly, it felt hotter than it was outside, which was around 105, shouldn’t break a sweat while brushing your teeth. We contacted maintenance, hoping there was an issue with our room that could be fixed. After checking it, the technician essentially shrugged and said it was hot. While he may have been limited by the building's HVAC system, there was no real solution offered and no attempt to make the situation right. The front desk staff were professional and polite but the building simply cant handle high temperatures. A comfortable room is one of the most basic expectations when booking a hotel, and unfortunately this property didn't deliver. The building was unreasonably impacted by the temperatures outside. If the HVAC system is upgraded, I'd consider giving the hotel another chance. Until then, I'd have a hard time recommending it during the warmer months.

Courteous front desk staff but had issues with new computer system ??room was clean. And Room size good although Very little draw space. Had to live out of suitcase for 5 days. Thermostat controls worked but fan stayed on when in off position.. a little noisy. Front desk follow up lacking at times. soap dispenser missing in bathroom , slow to provide some bars. Had a sign of forgot it ,we got you in bathroom. When asked for things, front desk didn't have ready access. Was suppose to bring up but never did. Water station at front desk a plus. Disappointing that there was no complimentary coffee station in lobby as well. At checkout , received receipt but it was for WRONG room number and had another guest name, address and hilton honors number ( same siler status as me). Didn't notice till at next destination. DISAPPOINTING that other guest's room rate was a third LESS than ours . Elevators were slow and appeared that housekeeping / staff elevator was broken. Convenient to resteraunts and stores.