Dulles Airport Marriott

We reserved ten rooms, send the credit card authorization in advance, sent a room list in advance. Staff member who checked us in was nevertheless extremely confused, giving us two sets of keys for the same room, another set that didn't open the indicated room, an additional room that we hadn't reserved, etc. We arrived at 1130 pm, and it took until past 1 am to straighten all this out, partly because he was the only staff member at the desk and many other folks were trying to check in (the line moved very slowly). No acknowledgment of Ambassador status at all, no real greeting, no apologies. I would be annoyed if this happened at a Towne Place Suites or somesuch, but a Westin that's this understaffed (qualitatively ad quantitatively). it's really alarming. I expect I will also have to spend some time and effort getting someone to correct our receipts.

Stayed one night on our way home from Europe. The room and lobby and hallways are definitely in need of renovation. Toilet did not flush well, room seemed really old as did the hallway. Restaurants as mentioned —there is only one. Had both dinner and breakfast and the servers were very very nice, especially the lovely Asian woman at dinner. Instructions for where to meet the shuttle at the airport were vague so I had to call and keep them on the line while I figured it out. Check in (we are Marriott timeshare owners) was confusing and hard to communicate that we are platinum—lounge food not impressive.

Booked and stayed overnight 5/16 and purchased the extended parking with shuttle service. Hotel was great and shuttle to airport but upon our return at 12:45 am on 05/27 we called hotel for shuttle but when we tried to board the driver didn’t want to let us on repeatedly telling me I was going to wrong hotel. We literally had to call hotel and get front desk on phone and let him speak to driver before the driver-Dawit- would let us on the shuttle. Called to speak with someone around 8:45 that morning regarding the issue and was told my information was being given to a Jeff who was over shuttle drivers. Never received a return call. I would have appreciated the issue being addressed.