CROWNE PLAZA HOTEL RICHMOND WEST

I checked in last night. The 1st room was dirty as hell, then the switched us to different room and the sheets were dirty and blood in bath tub. I asked for refund because I didn't want say another sec in there, I was told no. I called about 4 times to try to talk to the general manager and they kept taking messages and no call back at all.

I booked this place on Airbnb, which list it as a bnb with entire home and private room. This couldn't be further from the truth. It's nothing more then a seedy motel. After two day of trying to make alteration to my reservations, someone got back to me saying they could because of policy. On my contract it stated full refund would be given for days I don't stay. After putting in my request the owner went online and change the cancellation policy from flexible to strict. Mr P is a complete scumbag. Poor service. Dirty rooms. Broken tvs and the Internet is close to dialup speed. I wouldn't wish this dump on my enemies.

Upon looking online for rates, this was the best deal. Come to find out, they don't offer room service to their weekly's (All I needed was towels changed and lines changed once a week). If you wanted this done, you had to pay an extra 15 dollars. If you needed toilet paper, you had to pay an additional 2 bucks per roll. Their ice machines were broken. Hallways were dark for the most part. If you wanted to work there, they would offer you a room for free instead of paying someone. Online said that they offered onsite laundry. But they don't. If you pay using a debit card, they will charge your card an additional $35. They preferred cash only. If you want a fridge in your room, that's an additional 10 dollars for an extremely small fridge. Even ones in college rooms are bigger than the one offered in my room. Online stated that they also had two burners in the room so you could cook. I never did see any in the room I was in. There is an indoor pool but it isn't in use. Same goes for their fitness center.