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Reviews from Guests

3.0/5

tripadvisor

997

Reviews

from real guests

MilapShah

3

/

5

We have stayed here for 1 week as we were visiting Busch Gardens and Water Country USA. We booked 1 bed room suite with full kitchen. Rooms are spacious and big but very quiet place. No major activities for kids ( specially games room like Kingsgate williamsburg - other wyndham propery). Rooms and Bathrooms were clean. No vaccum cleaner in room.

Expedition214964

1

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5

Went there for nice family weekend to visit family. Walked in lobby to check in and it was a gauntlet of rude sales people trying to get you to go to presentation for resort. After being pushed extremely hard we went the next morning. The 90 minute presentation turned into hours of manipulation , lies, coerced sales people saying it was a vacation club new way of vacationing. When we asked many times. Is this a Timeshare? They said no many times over and over. They worked us hard and gave stout again saying it was a vacation club not a Timeshare. They told us we would save thousands vacationing with them. When we told them how much spent vacations in the past they said”Hell No” you will never pay that again. Lies lies! We said we taking road trip cross country and going to Iceland . They said their company can setup all that. Lies lies! After all was over that day we signed on thinking it would work. By the time got home we sent cancellation. Letter. They called us and talked us into not canceling and join at reduced rate. Still saying it’s a vacation club not a Timeshare, lies lies . Signed on again! Stupid us . So we tried to use it on road trip. Total fail with vacations to go app and no help from them. We used trivago hotels.com much easier and cheaper . We called to get help for our Iceland trip . Again total fail! They had no knowledge of Iceland area and accommodations . Thank you AAA , they knew what to do and saved us still have been trying to get out of contract. So far they don’t listen and tell us we have no proof that the sales people are like I described . Bad bad horrible company to deal with! Stay away from club Wyndham travel leisure resort. Also the room we stayed smelled and was horrible noise experience.

jqsg16

4

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5

Our stay was great ! Staff were great and very helpful! Just wish they would change the check in process. Took us 45+ min I believe and we had to check in at one counter. Then go to another desk to get our room key and hear the pitch to get us to go to the 90 min timeshare meeting.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi