My wife and I booked a one-night stay at the Seattle Airport Marriott on our wedding night before flying out the next morning. Unfortunately, what should have been a relaxing end to our special day turned into a terrible experience.
At around 2:00 a.m., the fire alarm went off, forcing everyone to evacuate. The situation was chaotic, and after standing outside for about 30 minutes, a firefighter finally informed us it was a false alarm. Throughout the ordeal, no one at the front desk could provide any information, and once it was safe to return, the hotel never made an announcement or apologized to guests.
At checkout, I explained how disappointing the experience had been and asked if there was any form of compensation. The hotel manager offered 10% off parking, which amounted to just $4. Considering the circumstances, it felt more insulting than accommodating.
I would not recommend staying here. There are several nicer, more affordable hotels near the airport that likely provide much better customer service.
