Best Western Alderwood

3.0 / 5

•

19332 36th Ave W

Reviews from Guests

3.0/5

1,025

Reviews

from real guests

Excursion03056809471

Very clean, friendly manager- Desiree & staff & great breakfast, kudos to James, kitchen manager. Only problem- just one elevator worked. Loved hot tub!

R3031BXjennifere

Location is good, Atmosphere is ok, Keshia at the front desk is the best, Ben confused. This time around my stay was terrible. Room was terrible the second I walked into the room I got slapped with the smell of mold. I thought it would disappear after a while if I opened a window or got some air circulating, NO it didn't so after an hour I couldn't take it anymore as I started to experience a terrible headache and feeling nauseated. I requested to move rooms and that wasn't an issue. I was moved to a whole other floor and the same thing, mold. I went back to the front desk and was told there was nothing they could do and apologized and suggested I wear a mask. As I went back to my room the guy working at the front desk had assigned my room to someone else and they were trying to enter my assigned room. Went back down to desk for the 4th time and explained what was happening. I asked for a refund and was told that wasn't possible. I actually went to the doctor because I had such a terrible migraine and was feeling nauseated. Once I left that room after about 2 hours, I started feeling much better, so it was the mold. You could see it in the window, in the sink and smell it coming out of the AC unit and the carpet is old and dirty so no telling what is in the carpet, disgusting. The smell of marijuana in the hallway and partying until 2:00am. NOPE.... For as much as I have stayed at this particular location, this was the straw that broke the camel's back and is completely unacceptable and I will NEVER stay at Best Western Alderwood again. I hate leaving negative comments, but this was way too much and people need to know.

AT_Rhodes

The rate of the stay through the Best Western website was great. The property was conveniently located to an overwhelmingly large option of restaurants which was a plus. The property it self was a little dated but very clean and seemed well kept for the most part. The problems with the stay started with absolutely zero WiFi coverage in our room. We didn’t find this out until after we had unpacked and settled in, so when the solution was to offer us a different room was not really an option. Thankfully our phones had great reception, but if you are needing WiFi for work this may be an issue. There were not other attempts made to correct the situation. The second issue was a lack of convenient plugins at the night stand. We had two cpap users. There was one plugin available on the base of the lamp, but it was so loose that anything plugged in wouldn’t stay powered on. So I moved the night stand to plug in the power strip I always bring and was surprised that the wall plug was behind the bed. I was barely able to get the base of the bed to move but was just able to get the plug into the wall. I really think it could be a 4 or 5 point stay if they updated their WiFi and paid attention to little things like accessible plugins by the nightstands.

Facilities Details

Pool

Free Parking

Free Wifi

Hot Tub

Spa

Fitness Center

Casino

Vending machine

Accessible public restrooms

Braille and tactile signage

On-site accessible self parking

Newspapers

Elevator

Children's books and toys

Baggage Storage

Visual alarms in all public hallways

Laundry

Business Center

24-Hour Front Desk

Daily Housekeeping

Outdoor Pool (seasonal)

Smoke-free property

Computer station

Outdoor Pool

Safe

Pool

Free Parking

Free Wifi

Hot Tub

Spa

Fitness Center

Casino

Vending machine

Accessible public restrooms

Braille and tactile signage

On-site accessible self parking

Newspapers

Elevator

Children's books and toys

Baggage Storage

Visual alarms in all public hallways

Laundry

Business Center

24-Hour Front Desk

Daily Housekeeping

Outdoor Pool (seasonal)

Smoke-free property

Computer station

Outdoor Pool

Safe

10 Available Room Types

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Heating

Non-smoking

Adjustable height hand-held shower wand

Bathtub grab bar

Laptop workspace

Bar

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Desk

Internet [LAN]

Towels

Shower

High Chair

Sleep comfort items

Roll-in shower

Accessible toilet

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Free Wifi

Daily newspaper

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Heating

Non-smoking

Fold-up bed

Adjustable height hand-held shower wand

Bathtub grab bar

Laptop workspace

Bar

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Desk

Internet [LAN]

Towels

Shower

High Chair

Sleep comfort items

Roll-in shower

Accessible toilet

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Free Wifi

Daily newspaper

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Heating

Non-smoking

Fold-up bed

Adjustable height hand-held shower wand

Bathtub grab bar

Laptop workspace

Bar

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Desk

Internet [LAN]

Towels

Shower

High Chair

Sleep comfort items

Roll-in shower

Accessible toilet

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Free Wifi

Daily newspaper

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Heating

Non-smoking

Fold-up bed

Adjustable height hand-held shower wand

Bathtub grab bar

Laptop workspace

Bar

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Desk

Internet [LAN]

Towels

Shower

High Chair

Sleep comfort items

Roll-in shower

Accessible toilet

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Free Wifi

Daily newspaper

Suite, 1 King Bed, Kitchen, Ground Floor (with Sofabed)

Suite, 1 King Bed, Kitchen, Ground Floor (with Sofabed)

Heating

Non-smoking

Adjustable height hand-held shower wand

Bathtub grab bar

Laptop workspace

Bar

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Desk

Internet [LAN]

Towels

Shower

High Chair

Sleep comfort items

Roll-in shower

Accessible toilet

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Free Wifi

Daily newspaper

Facilities Details

Pool and Spa

Spa

Fitness Center

Outdoor Pool (seasonal)

Hot Tub

Outdoor Pool

Parking and Transportation

Free Parking

Food & Drink

Vending machine

Front Desk Services

Newspapers

Baggage Storage

24-Hour Front Desk

Safe

Entertainment and Family Services

Casino

Children's books and toys

Smoke-free property

Business Facilities

Business Center

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Pool

Accessible public restrooms

Braille and tactile signage

On-site accessible self parking

Elevator

Visual alarms in all public hallways

Computer station