La Hacienda Motel

I booked a Standard room with two beds. I made a screenshot of the choice on the screen before moving onto the payment page. The rate showing there was exactly what I paid for the room. The property gave us a one bed room claiming that 'standard' room means one bed. Confirmation page from super.com did not show bed setup. Neither my screenshot nor the fact that the offerings on super.com for this motel only shows standard rooms with different bed setup convinced the manager. He argued that if I had come directly to him, I would have gotten better rate. What did it have to do with the fact that I did not get what I paid for, I have no idea. He sounded upset with me because I went via 3rd party. I had to pay extra to get a two bed room. Super.com was not helpful either. The room was very old. Everything is outdated. Towels were with spots. The sink was covered with stains and looked very dirty. And so was the shower floor. And it was very noisy in the night. The only good thing about this motel that it is not very far from downtown Seattle by car. It is very sad when no one wants to hear what you have to say and make a use of non-refundable rate to hold you a hostage in the situation. Not nice.

The stay was ok save until the end. I miscalculated the reservation time and came back to an open but emptied room. The owner’s son had my belongings and brought them out of a back room. He asked did I have everything. Upon checking, an expensive bottle of Jo Malone cologne was missing. Upon further inquiry he got emotional, in the guise of trying to help, and walked away. The only option is this review as he smells like a new man, sadly

This place is in a scary location. People racing up and down the road all night. Hooligans on the 2nd floor balcony smoking pot and staring at us. Almost no lighting in the room. No bathtub, only shower stall.