Best Western Plus Midway Hotel & Suites-Brookfield

Absolutely the worst hotel I've stayed at. The employees said to me and quote "the owners are not up front about the pool and hot tub not working properly because no one would stay at this dump" end quote that's the people who work there

Clean, well supplied room and bathroom. Very quiet and comfortable. Friendly and knowledgeable staff.

I was very disappointed with the customer service I received from Jessika at the front desk during my stay\. From the moment I checked in, her attitude came across as rude and dismissive\. After I gave her my name, she pronounced it incorrectly\. When I politely corrected her, she responded that she “doesn’t have time to be figuring out people’s names\.” I found that extremely unprofessional, especially from someone working at the front desk and dealing directly with guests\. I had also asked about getting a room with a view\. I was simply asking questions about what was available, but instead of explaining the options, she made me feel like I was being difficult\. She initially told me I would be on the second floor, and while I was still speaking, she cut me off and said, “Don’t worry about it, I’ll just put you on the fourth floor\.” The tone and way she handled the conversation were unnecessary\. The night before I checked out, I went to the front desk again and asked where I could properly dispose of some seafood\. I specifically explained that I did not want to leave seafood sitting somewhere because it would smell\. She told me she didn’t know if there was a larger garbage can available and suggested that I could leave it by the elevator\. When I explained again that it was seafood and that leaving it there would cause an odor, her response was basically that it would stink, but that wasn’t her problem\. I wasn’t asking for anything unreasonable during my stay\. I was asking normal questions about my room and trying to be considerate by properly disposing of food that could create an odor for other guests\. Instead, I repeatedly felt like I was an inconvenience for simply asking questions\. The hotel itself may be fine, but the customer service I received from Jessika seriously affected my experience\. Front desk employees are often the first and last interaction guests have with a hotel, and guests should be treated with basic courtesy and professionalism\. Also police is constantly there , drug and prostitution area .