Historic Plains Hotel

Avoid This Place at All Costs We stayed at this hotel annually for seven years while attending Cheyenne Frontier Days, usually in the same room. Unfortunately, our most recent stay was unacceptable and raised serious concerns about cleanliness, safety, and management. At check-in, we were told our room was not ready and asked to return after 1:30 p.m. We came back around 2:30 p.m. and received our keys, but housekeeping met us at the door and opened the room to reveal that it was still filthy. We were told it would be cleaned within 30 minutes, so we left for dinner. When we returned, neither key worked properly. After another trip to the front desk, we received replacement keys, but only one worked. Later, we discovered there were no hand towels or washcloths in the room. The front desk provided three hand towels and what appeared to be an old cleaning rag to use as a washcloth. After we showed it to the housekeeping manager, Chaz, she replaced it with two clean washcloths. The most serious issue occurred when my wife stepped on a nail in the carpet while getting ready for bed. Thankfully, it did not puncture her foot. I showed the nail to Chaz the next morning and requested that the room be thoroughly cleaned while we were out. When we returned around 8 p.m., the room had not been touched. That evening, I found three more nails in the carpet. Our attempts to address these issues with management were equally disappointing. No one contacted us after checkout despite our request to speak with the general manager or owner. After multiple calls, the general manager, Meri, finally returned my call. Rather than taking our safety concerns seriously, she accused me of confronting Chaz unfairly and even suggested that I had brought the nails into the room myself. The owner never contacted us. After seven years of staying here, we will not return. A dirty room is bad enough, but multiple nails left in the carpet created a genuine safety hazard. The lack of follow-up and the management's dismissive response made the situation even worse. Based on our experience, I cannot recommend this hotel.

Wonderful historic hotel hanging on by its fingertips. Wonderfully authentic, but very run down. A magnificent place. I’ve stayed a few times, once in a wonderful room, once in a room that was disgraceful. My biggest piece of advice……look at your room first It also has long term residents, which is never a good sign for a hotel.

It was not representative of their pictures. It is old, dirty and cluttered. The shower ceiling was collapsing. Dirty and water leaking all night.