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Reviews from Guests

4.0/5

tripadvisor

1,324

Reviews

from real guests

AdrianH1212

3

/

5

Overall OK experience when considering room, nice view, good breakfast and quiet environment.. A couple of minus points: When you check in they want you to wear a wrist band!! I refused this, like being at some Disney Land child resort, very silly and unprofessional. The parking lot is a disaster, full of potholes and large puddles of water. Very bad condition for such an expensive resort. The in room air conditioner is centrally controlled, the fan is automatically set to high and is very noisy, impossible to sleep with that sound. We turned of the A/C in order to sleep. The bathroom has glass doors to the shower and toilet areas, both doors not fitted correctly. Would I stay again, definitely NOT

lorep941

2

/

5

Regular. They should handle welcoming guests at the reception. More kindness and cordiality, fundamental. Then we asked the guy at the reception (receptionist?) They sent us the invoice for our stay and we have not yet received it, I claim it and instead of answering me, immediately ma'am apologize for the inconvenience caused. They answer me you should claim it to said email?????? No no, obviously to improve several codas! That can't happen! A chain like the sheraton. I shouldn't. Greetings.

SosSuper

1

/

5

Lousy attention. It wasn't what we expected. I wouldn't come back. There are better places to enjoy Cologne.

Facilities Details

Free Wifi

2 Available Room Types

DOUBLE DELUXE RIVER VIEW
DOUBLE DELUXE RIVER VIEW

DOUBLE DELUXE RIVER VIEW

room-size-icon

40 Square Meter

DOUBLE GOLF VIEW
DOUBLE GOLF VIEW

DOUBLE GOLF VIEW

room-size-icon

35 Square Meter

Facilities Details

Internet Access in public areas

Free Wifi