Pearl Sea Hotel

When we got to our room there was a pungent smell of mould and it didn't take long to find the source. The bathroom was mouldy all over and so was the ceiling above the door. The shower hadn't been cleaned as there was hair in the bath tub and a plastic glove tied around the shower hose. When we mentioned it to the receptionist she said it would be sorted by the time we got back from the beach... It wasn't. No one had been to our room. We had to go down and bring the receptionist up to show her the dirty towel and bathroom. They replaced one towel and removed the plastic glove, didn't even clean the bath tub. There were scuff marks and paint stains on the walls and window, the air conditioning leaks fluid and the tv remote controls the air con for some unknown reason.

you get what you pay for. comfortable room, with crappie bathroom and ants everywhere. but the location is excellent and the price is amazing. service was fast and quiet place to sleep at night. i would stay there again

Upon check in the lady spoke no english ok that's fine ..no information written or verbal just here is your room see ya .we missed breakfast at 837am already packed up .it wasn't set up up at 640am when i dropped off laundry but they say starts 630am till 830am .The rooms are average the sheets on beds had other peoples hair and dirt on them .still waiting for them to be changed . The drain in the bathroom concreted over so water runs to drain behind toilet flooding floor .We asked for a 2nd room key so i could go out and the staff refused this..either can't or won't. .they hold your passports and told me they would be locked in a safe of course they were just in a drawer and that counter was not attended in early hours of the morning . Rang manager asked for a refund for our 2nd of 2 night stay and was offered nothing in fact i apparently only paid for a 1 night stay even though we paid two...if you book through qantas expedia or booking .com there are no refunds apparently .in summary the hotel is a joke .the beds are dirty its noisy so next to no sleep with having to wake up partner to get into room and construction all around too and their is zero customer service so don't stay here if your wise