Seventeen Saloon Hotel

I have just returned to HCM after 4 nights in seventeen saloon hotel (Da Nang) & I must say I DID NOT ENJOY IT....!!! This is NOT the same seventeen hotel I stayed at back in 2015, service is now virtually NON Existent compared to my first stay, Due to typhoon weather conditions, the elevators were completely OUT of service for 1 day, I had to use the stairs down & back up after a long day out. I know at the time of my stay there was typhoon weather & the rain had some effect on the elevators BUT the staff did not even try to apologise for inconveniences & they did not even bother to compensate for the inconvenience...!! << The weather is god's fault, I cannot blame the hotel for this...! They have a food menu in the room for lunch & dinner BUT the reception refused to take our order on a rainy night when we did not want to go outside for food. Instead she said there is "No Longer Food Services available in the hotel" ...?? WTF is that...?? IF they no longer have room & food services DO NOT ADVERTISE FOOD SERVICE In The Rooms...!!! We (my partner & 2 friends) had breakfast on our first morning...& we would NOT take the chance again, it was not very tasty & 1 of my friends had stomach issues all day & evening...!! I had to call reception on 2 days out of 4 to request toilet paper & proper bathroom towels & floor mats, this is after they supposedly cleaned & serviced the room...!! The cleaners did not do a great job of cleaning & they only made up the bed instead of changing the bed linen in 4 days...!! They could not be bothered refilling consumables on a daily basis. We consumed 4 bottles of water from the mini fridge (which was NOT cold) in the first day/evening (which we paid for at check out) & no more additional water was delivered to our room for the next 3 days (except for 2 "tiny" complimentary bottles)...!! ALL of the bedside lighting was NOT working & generally all room lighting was very dim..! I spoke to reception about up-grading & changing to a Cowboy Suite BUT they could not be bothered to show me & showed no interest at all to make extra money with an upgrade...!! All in All, my Da Nang holiday was wet due to poor weather which I cannot blame the hotel about (I will complain to God instead), BUT the accommodation & poor services made the dismal weather even much worse...!! I will no longer recommend seventeen hotel to my friends, as I say above 2 friends joined me on my recommendation & I felt bad for their experience. Needless to say I will NEVER return to seventeen hotel again...!! Back in 2015, this hotel was very nice with friendly caring staff, but this trip makes me think there has been a change in ownership or management & it is now a very poor budget hotel, at best I could say it is just a roof over the head...!! The name should be changed to disassociate it from the Seventeen Saloon Bar downstairs with live music which is actually very good.

This hotel was a horrible experinece. Staff barely said Hello when we entered. The aircondition could not be turned off, or regulated, so the room was horribly cold. Heavy techno music most of the evening from their own bar on the grund floor, so we (on the 7th floor) could not sleep. The staff told us they could not help us with transportation to the airport, although it says so on their Hotels.com webpage. They barely understood English. Worst of all was the breakfast. The chairs were dirty, there was Mouse feces on the floor and on the chairs, and the good was not tourist friendly (no cutlery). Disgusting experinece.

Recently stayed here for 3 nights and presumed we would be in for a treat as the hotel price was quite high for Vietnam. Rooms are very clean and modern, however 3 of the light switches didn't work and the air con was very weak. We didn't have the bathtub or river view that we were promised at the time of booking. Also.. No kettle was provided in the room, we got one as soon as we asked for it but why provide tea bags and tea pot but no kettle? Breakfast was average as were the staff. We have stayed in much cheaper places and recieved a much better welcome than we did here. Would not recommend this hotel to anyone.