Hanoi Sunshine Hotel

4.0 / 5

•

18 HANG HOM STREET

Reviews from Guests

4.0/5

486

Reviews

from real guests

Pintilei

Our recent stay at this hotel was unfortunately the worst of our 7-week trip across Asia. We are sharing this review to help others make informed decisions. Room Conditions – Falling Apart The first room assigned to us did not have a fridge, despite being advertised as such. The rooms we experienced were in poor condition, with heavy wear and visible neglect. The shower cabin was extremely dirty, and many areas, including the ceiling, showed signs of serious disrepair. Images attached give just a glimpse of what we saw. Cleanliness Both rooms were disappointing in terms of cleanliness. Linens felt unclean, there was visible mold and grime, and touching any surfaces felt unpleasant. The bathroom had clogged drains, low water pressure, and water pooled up after every shower. Staff Service – Some Positives There were a few bright spots in our stay. The young lady at the reception was very helpful, going out of her way to assist with an online purchase. Another staff member kindly helped us with a taxi upon departure. Final Thoughts We hope the hotel takes this feedback seriously to improve its standards. Please read a range of reviews carefully to ensure you have a clear picture before booking.

JessicaSK88

Unfortunately this hotel needs some maintenance. As the photos displayed are not representative of the room we stayed in or the place we saw. Our room was very tired looking and worn out. Lots of things were broken - the lock for the room was temperamental, the safes were broken and wouldn’t lock, the holder for placement of hotel key card for power was covered over, water leaked out of the bath/shower all over the floor every time we used it, the kettle lid was broken. There was water damage/damp on the ceiling. Staff were friendly. Bed was comfortable. AC worked. I couldn’t recommend anyone else to stay here. Disappointing experience for us, so would advise there are better places to stay in Hanoi for a similar price.

594wendyr

We just went there to sleep, stayed here 3 nights cos it was cheap and liked location, i didn't have high expectations as only cost approx $75nzd per night 5x people 2x rooms. I think there will be cheaper better options but if not see my pros & cons below and photos before you book. We also saw this property on travel guides AU so thought it would be fun to see what we thought of it too. It was way worse than the show 3yrs earlier. Pros Cheap for 5x travelers Good location easy walk to lake & markets Beds ok Free water and amineties Cons Dirty in places and run down everywhere Tiolets didn't work if they were flushed in 5min successions Black mould on roof in one bedroom Duvet (blanket) was to small for double bed Rotten floor boards everywhere Only 1x aircon remote between 2x rooms Showers only luke warm for first 2x bathers then cold Only 1x safe for two rooms Noisy Not enough bedding to for everyone initially and some pillows dirty but they did sort. Smells of people's cooking coming into room somehow Staff on reciption sleepy and disinterested but will help if you approach Bedroom walls need washing In summary wouldn't book again but surved a purpose.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

French Spoken

Vietnamese Spoken

Wi-Fi in public areas

Garden

Light therapy

Massage

Daily Housekeeping

Ticket Service

Tours

Portuguese Spoken

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Rooms sanitized between stays

Safe dining setup

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Asian breakfast

Shops (on site)

German Spoken

Suit Press

Restaurant

Room service [24-hour]

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Currency Exchange

Hebrew Spoken

Dry Cleaning

Elevator

Invoice provided

Ironing Service

Laundry

Lockers

Smoke-free property

Babysitting/Child Services

Hair/Beauty Salon

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Malay Spoken

Norwegian Spoken

Karaoke

Entertainment Staff

Valet Parking

Bicycle Rental

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

French Spoken

Vietnamese Spoken

Wi-Fi in public areas

Garden

Light therapy

Massage

Daily Housekeeping

Ticket Service

Tours

Portuguese Spoken

Cashless payment service

Daily disinfection in all rooms

Nearby Location

International Convention Center

1.47 km

Hanoi International Exhibition Center (I.C.E. Hanoi)

1.98 km

Embassy of the Philippines, Hanoi, Vietnam

2.26 km

Hanoi Convention Center

3.29 km

U.S. Embassy in Hanoi

3.59 km

National Economics University

4.40 km

Hanoi Zoo

4.67 km

Noi Bai International Airport

20.40 km

10 Available Room Types

SUITE HONEYMOON

35 Square Meter

DOUBLE DELUXE

34 Square Meter

FAMILY ROOM LUXURY

35 Square Meter

Premium Double or Twin Room, Non Smoking, City View

Premium Double or Twin Room, Non Smoking, City View

Non-smoking

Iron

Sleep comfort items

Soundproof

Blackout curtains

Refrigerator

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Balcony/Terrace

Towels

Shower

Slippers

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Roll-in shower

Clothes Rack

Sitting Area

Free bottled water

Daily newspaper

Room service [24-hour]

Superior Double or Twin Room

22 Square Meter

Non-smoking

Iron

Sleep comfort items

Soundproof

Blackout curtains

Refrigerator

Minibar

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Towels

Shower

Slippers

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Roll-in shower

Clothes Rack

Sitting Area

Free bottled water

Daily newspaper

Room service [24-hour]

Facilities Details

Pool and Spa

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Bicycle Rental

Food & Drink

Asian breakfast

Bar

Buffet-Style Restaurant

Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

Lockers

24-Hour Front Desk

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Invoice provided

Smoke-free property

Babysitting/Child Services

Family/child friendly

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Shops (on site)

Hair/Beauty Salon

Cleaning Services

Daily Housekeeping

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Rooms sanitized between stays

Safe dining setup

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Suit Press

Dry Cleaning

Ironing Service

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

French Spoken

Vietnamese Spoken

Portuguese Spoken

German Spoken

Finnish Spoken

Hebrew Spoken

Malay Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Light therapy

Tours

Elevator

Designated Smoking Area

Family Rooms

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]