Pan Pacific Hanoi

4.0 / 5

•

No. 1, Thanh Nien Road, Ba Dinh District, Hanoi, Vietnam 100000

Reviews from Guests

4.0/5

2,704

Reviews

from real guests

Mobile19491257096

Pan Pacific Ha Noi-Pacifica Restaurant was extremely busy during my visit, and the staff seemed a bit understaffed for the crowd. However, their dedication completely made up for it! The team worked tirelessly while keeping a positive and welcoming attitude. Ms. Nga in particular stood out for her amazing attention to detail and proactive service. Thank you to Ms. Nga and the entire team for turning a busy hour into a wonderful meal. Will definitely return

mohammadmK1171XE

A Good 5-Star Hotel, but Not a Top Luxury 5-Star Overall, I had a good experience at this hotel. It is a proper 5-star property with good service, a pleasant lobby, comfortable rooms and good housekeeping. The quality of the rooms and bedding was good, and the breakfast was also quite good. However, I would describe it as a standard 5-star hotel rather than a top-tier luxury 5-star hotel. One of the main issues for groups is the breakfast restaurant. Considering the number of rooms and guests, the breakfast area feels a little small, especially during busy hours. Another important point for tour groups is the parking and coach access. Our tour bus could not enter the hotel parking area, which meant that guests had to walk outside and board the bus from the roadside. For individual travellers this may not be a major issue, but for groups with luggage and multiple passengers, convenient coach access is quite important. Apart from these points, the hotel provided a comfortable stay. The location is convenient, the rooms are comfortable, housekeeping is good, and the general service meets the expectations of a 5-star property. Overall, I would recommend it as a good and reliable 5-star hotel, particularly for travellers looking for comfort and standard international service. However, if you are expecting a high-end luxury or premium 5-star experience, I would say there are stronger options available.

Sightseer14674171659

We stayed at the Pan Pacific Hanoi in September 2024. Having stayed at other Pan Pacific hotels, most notably in Singapore, it was evident that this property is rather tired and would benefit from significant investment and modernisation to bring it up to the same standard of luxury. That said, our room and bathroom were both extremely spacious, and the hotel has some excellent facilities, including a well-equipped gym and a large swimming pool. The staff were consistently friendly, attentive and welcoming throughout our stay. We were particularly impressed by the hotel's restaurants. The Chinese restaurant was excellent, offering both high-quality food and very good value. As our stay progressed, the hotel really grew on us. It is in an excellent location, and the concierge team were absolutely fantastic. They arranged a bespoke tour for us with an English-speaking guide, which turned out to be one of the most memorable experiences of our visit. Despite the hotel's dated appearance and its need for refurbishment, the warmth of the staff, excellent service, spacious accommodation, good dining and superb location more than compensated for its shortcomings. We would have no hesitation in returning and, for that reason, are very happy to give the Pan Pacific Hanoi a five-star rating.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Kitchenette

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Terrace

Non-smoking Rooms

Babysitting/Child Services

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Currency Exchange

Massage

Soundproof Rooms

BBQ Facilities

Tour Desk

Fax/Photocopying

Indoor Pool

Outdoor Pool

Snack Bar

Outdoor Pool (seasonal)

Concierge Service

Private Check-in/Check-out

Shared Lounge/TV Area

Daily Housekeeping

English Spoken

Chinese [Mandarin]

French Spoken

German Spoken

Japanese Spoken

Korean Spoken

Malay Spoken

Russian Spoken

Vietnamese Spoken

On-site accessible restaurants / lounges

Wired Internet

Wi-Fi in public areas

Body scrub

Computer station

Foot bath

Golf course [on-site]

Laptop/PC rental

Pool facilities

Pool with view

Swimming pool

Swimming pool [outdoor]

Ticket Service

Tours

Yoga room

Anti-viral cleaning products

Body thermometer

Portuguese Spoken

Cashless payment service

Covid-19 testing service

Doctor/nurse on call

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

A la carte breakfast

Italian Spoken

VIP Room Facilities

Alternative meal arrangement

Asian breakfast

Shops (on site)

Hypoallergenic room available

Romanian Spoken

Chinese cuisine in restaurant

Dutch Spoken

Arabic Spoken

Fruits/snacks

Grocery Deliveries

Shoeshine

Azerbaijani Spoken

Suit Press

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Room service [24-hour]

Danish Spoken

Greek Spoken

Estonian Spoken

Western breakfast

Air conditioning in public area

Slovak Spoken

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Hebrew Spoken

Elevator

Hindi Spoken

Croatian Spoken

Heating in public area

Slovenian Spoken

Invoice provided

Lockers

Lao Spoken

Meeting stationery

On-site event hosting

Outdoor venue for special events

Postal service

Projector/LED display

Lithuanian Spoken

Smoke-free property

Wi-Fi for special events

Hungarian Spoken

Kids facilities

Latvian Spoken

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

Party design room

Proposal spot

Room decorations

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Themed rooms

Car park [free of charge]

Car park [on-site]

Entertainment Staff

Breakfast service

Buffet-Style Restaurant

Free Parking

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Kitchenette

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Terrace

Non-smoking Rooms

Babysitting/Child Services

Nearby Location

International Convention Center

1.86 km

Hanoi Convention Center

2.85 km

Hanoi International Exhibition Center (I.C.E. Hanoi)

3.16 km

Embassy of the Philippines, Hanoi, Vietnam

3.65 km

U.S. Embassy in Hanoi

3.81 km

Lotte World Aquarium Hanoi

4.04 km

Noi Bai International Airport

19.08 km

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10 Available Room Types

Two-Bedroom Executive Serviced Suite

90 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Bathrobes

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Toilet

Microwave

Washing machine

Private bathroom

Slippers

Satellite Channels

Kitchen

Cable Channels

Sofa

View

Dining Area

Electric Kettle

Kitchenware

Lake view

Towels

Dining Table

Upper floors accessible by elevator

Entire unit wheelchair accessible

Clothes Rack

Cleaning Products

Heating

Oven

Two-Bedroom Premier Serviced Suite

90 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Bathrobes

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Toilet

Microwave

Washing machine

Private bathroom

Slippers

Satellite Channels

Kitchen

Cable Channels

Sofa

View

Dining Area

Electric Kettle

Kitchenware

Lake view

Towels

Dining Table

Upper floors accessible by elevator

Entire unit wheelchair accessible

Clothes Rack

Cleaning Products

Heating

Oven

Studio Suite

40 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Bathrobes

Desk

Free Toiletries

Toilet

Private bathroom

Slippers

Satellite Channels

Cable Channels

Carpeted

Sofa

View

Electric Kettle

Lake view

Cleaning Products

Towels

Upper floors accessible by elevator

Entire unit wheelchair accessible

Clothes Rack

Heating

Pacific Club Room

35 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Bathrobes

Desk

Free Toiletries

Toilet

Private bathroom

Slippers

Satellite Channels

Cable Channels

Carpeted

View

Electric Kettle

Cleaning Products

City view

Towels

Upper floors accessible by elevator

Entire unit wheelchair accessible

Clothes Rack

Heating

One-Bedroom Premier Serviced Suite

60 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Bathrobes

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Toilet

Microwave

Washing machine

Private bathroom

Slippers

Satellite Channels

Kitchen

Cable Channels

Sofa

View

Dining Area

Electric Kettle

Kitchenware

Lake view

Towels

Dining Table

Upper floors accessible by elevator

Entire unit wheelchair accessible

Clothes Rack

Cleaning Products

Heating

Oven

Hotel Details

AI Summary

About Pan Pacific Hanoi

Pan Pacific Hanoi is a luxurious 5-star hotel in Vietnam, offering sophisticated accommodation and an engaging atmosphere for discerning travelers. Guests can enjoy a premium stay with excellent services, making it an ideal choice for both business and leisure in Hanoi.

Services & Amenities at Pan Pacific Hanoi

Pan Pacific Hanoi offers a comprehensive array of facilities including free Wi-Fi, a restaurant, room service, meeting and banquet facilities, a bar, and a 24-hour front desk. Guests can also enjoy a sauna, balcony access, non-smoking rooms, childcare services, laundry and dry cleaning, facilities for disabled guests, family rooms, in-room breakfast, ironing service, free parking, express check-in/check-out, currency exchange, and massage services.

About the Pan Pacific Hanoi Hotel Brand

Pan Pacific Hanoi is part of the distinguished Pan Pacific Hotels Group, a global hospitality brand renowned for its exceptional Asian hospitality and sophisticated service. The brand manages a portfolio of hotels, resorts, and serviced suites across key destinations worldwide, ensuring memorable experiences for both business and leisure guests.

Location & Getting to Pan Pacific Hanoi

Pan Pacific Hanoi is strategically located at No. 1 Thanh Nien Road in the Ba Dinh district of Hanoi, Vietnam. This prime address offers convenient access to various parts of the city, allowing travelers to easily reach nearby attractions and business centers via available local transport options.

Facilities Details

Pool and Spa

Sauna

Massage

Indoor Pool

Outdoor Pool

Outdoor Pool (seasonal)

Fitness Center

Hot Tub

Spa

Parking and Transportation

Free Parking

Airport Shuttle (free)

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

BBQ Facilities

Snack Bar

A la carte breakfast

Alternative meal arrangement

Asian breakfast

Buffet-Style Restaurant

Chinese cuisine in restaurant

Fruits/snacks

Grocery Deliveries

Kitchenette

Room service [24-hour]

Western breakfast

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Express Check-in/Check-out

Currency Exchange

Tour Desk

Concierge Service

Private Check-in/Check-out

Ticket Service

Lockers

Entertainment and Family Services

Babysitting/Child Services

Kids club

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Heating in public area

Invoice provided

Meeting stationery

On-site event hosting

Outdoor venue for special events

Postal service

Projector/LED display

Smoke-free property

Wi-Fi for special events

Family/child friendly

Kids facilities

Nightclub/DJ

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Shops (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Terrace

Shared Lounge/TV Area

Shared Kitchen

Game Room

Library

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Covid-19 testing service

Doctor/nurse on call

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Shoeshine

Suit Press

Languages Spoken

English Spoken

Chinese [Mandarin]

French Spoken

German Spoken

Japanese Spoken

Korean Spoken

Malay Spoken

Russian Spoken

Vietnamese Spoken

Portuguese Spoken

Spanish Spoken

Italian Spoken

Romanian Spoken

Dutch Spoken

Arabic Spoken

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Danish Spoken

Greek Spoken

Estonian Spoken

Slovak Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Croatian Spoken

Slovenian Spoken

Lao Spoken

Lithuanian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Soundproof Rooms

Heating

Air Conditioning

Designated Smoking Area

On-site accessible restaurants / lounges

Body scrub

Computer station

Foot bath

Golf course [on-site]

Laptop/PC rental

Pool facilities

Pool with view

Swimming pool

Swimming pool [outdoor]

Tours

Yoga room

VIP Room Facilities

Hypoallergenic room available

Elevator

Check-in [24-hour]

Party design room

Proposal spot

Room decorations

Security [24-hour]

Themed rooms

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About Pan Pacific Hanoi

AI Summary

1. Is there Wi-Fi available at Pan Pacific Hanoi?

Yes, free Wi-Fi is available at Pan Pacific Hanoi for guests.

2. Does Pan Pacific Hanoi have a restaurant?

Yes, Pan Pacific Hanoi features a restaurant and a bar on-site.

3. Is parking available at Pan Pacific Hanoi?

Yes, Pan Pacific Hanoi offers free parking for its guests.

4. Are there family rooms at Pan Pacific Hanoi?

Yes, Pan Pacific Hanoi provides family rooms for guest accommodation.

5. Does Pan Pacific Hanoi provide laundry services?

Yes, laundry service and dry cleaning are available at Pan Pacific Hanoi.

6. Can guests get breakfast in their room at Pan Pacific Hanoi?

Yes, in-room breakfast service is offered at Pan Pacific Hanoi.

7. Does Pan Pacific Hanoi have a 24-hour front desk?

Yes, a 24-hour front desk is available at Pan Pacific Hanoi.

8. Are there facilities for disabled guests at Pan Pacific Hanoi?

Yes, Pan Pacific Hanoi provides facilities designed for disabled guests.

9. Can guests receive a massage at Pan Pacific Hanoi?

Yes, massage services are available at Pan Pacific Hanoi.