Royal Palace Hotel

Our stay at Royal Palace Hotel Hanoi was very disappointing and did not match the photos online. The room was small, old, and poorly maintained. One of the bedside lights was not working, and the TV was outdated. On our last day, the TV fell from the wall due to an old and fragile bracket, yet the hotel insisted we pay for it, which was unreasonable. The shower had very low water pressure, making it uncomfortable to use. Breakfast was very basic with limited options. Overall, the facilities are outdated, and the hotel management handled issues poorly. I would not recommend this hotel.

Absolutely horrific place, nothing like in their pictures. I booked through Expedia and looking at the reviews and images I thought this is going to be a decent hotel. I attached real picture from the room I was given. Damaged walls, broken floors, black mold. The "hotel" staff was helpless. The "boss" refused to refund the us for this garbage of a room that we didn't use. After messaging with them for 3-4 days he proposed that he refunds 50% if i don't leave a negative review. Shame on you! There are many other nice places in the city, do yourself a favor and avoid this one.

Very pleasant and accommodating staff. Great location. Our room was small as it had 2 queen sized beds. Difficult to place suitcases when only there for one night. The room was clean, had all essentials and was quiet. Breakfast was nice with eggs anyway you wanted them. We had a good stay although short. 😌