Hotel de l'Opera Hanoi - Mgallery

From the moment we arrived, the hospitality was outstanding. Tuyet at reception greeted us with such warmth after a long day of travel, and Min carried our bags with genuine cheer that instantly lifted our spirits. The suite itself—flamboyant, stylish, opulent yet comforting—was breathtaking, with thoughtful touches like a welcome cake, water, and card that made us feel truly spoiled. Throughout our stay, the service continued to shine. Minh’s coconut coffee was delicious, Diep’s guidance was thoughtful, Hai Anh’s care made us feel special, and Linh at breakfast was wonderfully attentive. Nhat, the Green Fairy, added a magical touch with her knowledge and kindness. Even small gestures, like the adorable teddy bear left for our son, showed the team’s thoughtfulness. He was thrilled, especially seeing his favourite Appelles toiletries stocked—he even called it “the best hotel room I’ve ever stayed in!” While we encountered a few minor room issues, they were handled with care, and the generous spa treatments offered were a lovely surprise. The team’s dedication and genuine warmth made every moment memorable. Watching the AFL Grand Final from our suite, with Kylie Minogue performing, was the perfect highlight to an already incredible stay. We are deeply grateful for the kindness, attentiveness, and joy your staff brought to our visit. This hotel truly sets the standard for hospitality, and we look forward to returning.

This is suppose to be a 5 star hotel but I am quite disturbed by their drinking water policy. Overall for two nights we are paying 400 USD but they only provide 2 bottles ( that too, each bring less than a ltr) per day. An average human body needs 3 ltr of water per day and in a humid climate like Han hoi , that will go up. I am amazed that how can a 5 star hotel have restrictions on a basic requirement like a water consumption

I had a very pleasant stay at Hotel de l’Opera Hanoi, particularly appreciating its excellent location in the heart of Hanoi. The hotel is conveniently situated within easy reach of many restaurants, cafés, and major attractions, making it an ideal choice for exploring the city. The boutique-style design is elegant and modern, while the room was clean, well-equipped, and comfortable. The bed was particularly comfortable, making it easy to relax after a day out in Hanoi. Breakfast at Lautrec Restaurant did not offer an extensive selection, but the quality of the food was very good. I was also impressed by the warm and attentive service from the restaurant and bar teams, who were genuinely welcoming and always willing to assist. That said, there are a few areas where I believe the hotel could further enhance the guest experience. As a five-star property, I expected a more polished arrival experience, particularly regarding luggage assistance and the introduction of hotel facilities and services. During check-in, there was no welcome drink and I received very limited information about breakfast hours and location, and the bell team did not accompany us to the room or introduce the facilities and services. While these may seem like small details, they are important elements of a five-star arrival experience. There were also a few issues in our room (215) that I hope the hotel will pay closer attention to. We noticed insects, including drain flies, in the room, suggesting that pest control may need further attention. In addition, the bathroom door did not have an internal lock, which was somewhat inconvenient for a family or group of friends sharing the room. Finally, the swimming pool on the third floor felt relatively small for the size of the hotel and was quite deep. Families travelling with young children should be particularly cautious, as there appeared to be limited staff supervision around the pool area. Overall, I enjoyed my stay and appreciated the hotel’s location, design, room comfort, and especially the friendly service from the restaurant and bar teams. With some improvements in arrival service, guest orientation, pest control, room functionality, and pool safety, I believe Hotel de l’Opera Hanoi could deliver an even more complete five-star experience.