JA Cosmo Hotel & Spa

From the second we stepped out of the taxi, Ja Cosmo Hotel staff were there helping with luggage and holding umbrellas. They are the nicest people you will ever meet. Andrew in particular went above and beyond but all the staff there are amazing. The room was large, clean and comfortable beds. The shower was hot and room was cleaned every day. Got our laundry done and that was brilliant service. The location is perfect for Old quarter, we walked to every thing easily and there are great food options and bars nearby. I highly recommend. 10/10 stay. I hope to visit again. Cảm ơn

IT: Suite with jacuzzi booked in advance, but on arrival we were assigned a dirty and non-compliant room. Bad massage: cramped environment, zero privacy, noisy staff. No discount for disruption. Price disproportionate to quality and local context. I would not recommend it. - - - EN: Booked a jacuzzi suite well in advance, but upon arrival we were given a dirty, downgraded room. Terrible massage service: cramped space, no privacy, noisy staff. No compensation offered for the inconvenience. Overpriced considering the quality and local standards. Not recommended.

My boyfriend and I stayed here for 4 nights. We booked the Suite with Jacuzzi option. Our room on arrival had multiple clumps of black long hair in the bathroom and throughout the bedroom. There was also dried toothpaste on the ground in-front of the vanity. We went down to reception to ask for this to be cleaned whilst we went out. We got back, and the receptionist said it got cleaned but the hair was still there when we inspected the room. We then asked again, for it to be cleaned. AGAIN, when we arrived back the hair was still there. The cleaners apparently cleaned the bathroom but how could they do this if they didn’t even lift up the wet towel that was on the ground in the bathroom that had not moved when we arrived back to the hotel. We were then offered a 10% discount and assurance (after third time asking) that it would be cleaned “thoroughly”. We AGAIN found multiple black hair throughout the bedroom and bathroom. Finally, after the FOURTH time was the room cleaned. Not great, but at least the hair was gone. We asked for more of a discount but staff refused as the manager wasn’t on, and asked us to discuss with the manager tomorrow but we could not do this as we were leaving tomorrow. Also the shower went cold after 10mins. The shower would pool with water so you’re standing in about 5cm of your own shower water as the drains don’t work. This would also overflow into the bathroom and spill in-front of the toilet so then you have to go on the toilet your feet are all wet. Occasionally the water pressure would stop completely so you couldn’t even wash your hands after the toilet. Bed was ROCK hard. My boyfriend and I no joke have bruises on the side of our hips when we woke up . Also, I booked this place on booking.com but the reservation got cancelled on booking.com (intentionally) so I can’t review it on there.