Thang Loi Hotel Hanoi

3.0 / 5

•

200 Yen Phu Street, Tay Ho District, Tay Ho District, Hanoi, Vietnam, 100000

Reviews from Guests

3.0/5

Reviews

from real guests

Meander14105687176

I accidentally made 2 payment as the previous was showing failed but now when I check 2 booking has been confirmed when I called them they told they can't help. It's rediculous n they are not at all friendly. Very bad . I will dispute the amount and will file fraud case

Aarjav_89

I strongly advise travelers to avoid this hotel. The property itself was in very poor condition. The air conditioning barely worked, the bed was extremely uncomfortable, and the area advertised as a lake looked more like a dirty drainage canal. The overall cleanliness and maintenance of the hotel were far below expectations. The biggest issue, however, was the behavior of the reception manager. We arrived after a long overnight flight, exhausted, hungry, and sleep-deprived after spending additional time at immigration. We politely requested early check-in. Initially, we accepted that a room might not be available. However, we later learned that rooms were in fact available. Before this, the manager had mistakenly attempted to charge our card an amount equivalent to 300,000 INR instead of 300,000 Vietnamese Dong. Fortunately, the payment was declined. When we pointed out the mistake, he became visibly irritated. After that, he refused our request for early check-in despite room availability. What was most disappointing was not the refusal itself, but the manager's attitude. He spoke to us rudely, raised his voice, and showed no empathy whatsoever despite our situation. We were left waiting in the lobby for hours while exhausted from international travel. This was one of the worst hospitality experiences I have ever had. I hope hotel management investigates this incident and takes appropriate action regarding the conduct of the reception manager so that future guests do not have to go through a similar experience.

S1943GNericb

The stay was overall just okay. The hotel is very outdated and could really use some upkeep. The location is decent, with a few places within walking distance, but it’s a bit far from the main road. The breakfast buffet was average, with limited variety, and much of the food was cold on the buffet line. The Wi-Fi was unreliable. Overall, it wasn’t terrible, but I would not stay here again.

Facilities Details

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Vietnamese Spoken

Wi-Fi in public areas

Garden

Golf course [on-site]

Ironing Service

Massage

Laundry

Pool with view

Swimming pool [outdoor]

Tennis Court

Tours

Anti-viral cleaning products

Body thermometer

Breakfast in the Room

Portuguese Spoken

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Korean Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

A la carte breakfast

Asian breakfast

Dutch Spoken

Suit Press

Restaurant

Room service [24-hour]

Western breakfast

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Daily Housekeeping

Dry Cleaning

Facilities for Disabled Guests

Slovenian Spoken

Invoice provided

Lockers

Lao Spoken

Outdoor venue for special events

Lithuanian Spoken

Smoke-free property

Terrace

Hungarian Spoken

Game Room

Hair/Beauty Salon

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Entertainment Staff

Valet Parking

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Vietnamese Spoken

Wi-Fi in public areas

Garden

Golf course [on-site]

Ironing Service

Massage

Laundry

Pool with view

Swimming pool [outdoor]

Tennis Court

Tours

Anti-viral cleaning products

Nearby Location

International Convention Center

2.51 km

Hanoi Convention Center

2.81 km

Lotte World Aquarium Hanoi

3.06 km

Hanoi International Exhibition Center (I.C.E. Hanoi)

4.00 km

U.S. Embassy in Hanoi

4.13 km

Embassy of the Philippines, Hanoi, Vietnam

4.60 km

Noi Bai International Airport

18.25 km

7 Available Room Types

Family Room

Non-smoking

Sleep comfort items

Electric Kettle

Soundproof

Fan

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Free Toiletries

Toilet

Shower

Kids shampoo

Slippers

Bathrobes

Hair dryer

Air Conditioning

Roll-in shower

Free bottled water

Deluxe Room, Lake View

Non-smoking

Sleep comfort items

Electric Kettle

Soundproof

Fan

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Free Toiletries

Toilet

Shower

Kids shampoo

Slippers

Bathrobes

Hair dryer

Air Conditioning

Roll-in shower

Free bottled water

Deluxe Room, Garden View

Non-smoking

Sleep comfort items

Electric Kettle

Soundproof

Fan

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Free Toiletries

Toilet

Shower

Kids shampoo

Slippers

Bathrobes

Hair dryer

Air Conditioning

Roll-in shower

Free bottled water

Premium

24 Square Meter

Free Wifi

Telephone

Air Conditioning

Desk

Balcony/Terrace

Bathrobes

Bathtub

Free bottled water

Hair dryer

Safe

Internet [LAN]

Minibar

Non-smoking

Refrigerator

Cable Channels

Shared Bathroom

Shower

Deluxe Garden View

24 Square Meter

Facilities Details

Pool and Spa

Fitness Center

Massage

Sauna

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Food & Drink

Breakfast in the Room

A la carte breakfast

Asian breakfast

Bar

Restaurant

Room service [24-hour]

Western breakfast

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

Lockers

24-Hour Front Desk

Activities

Tennis Court

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Invoice provided

Outdoor venue for special events

Smoke-free property

Family/child friendly

Nightclub/DJ

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Cleaning Services

Ironing Service

Laundry

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Suit Press

Daily Housekeeping

Dry Cleaning

Languages Spoken

English Spoken

Vietnamese Spoken

Portuguese Spoken

Korean Spoken

Dutch Spoken

Finnish Spoken

Slovenian Spoken

Lao Spoken

Lithuanian Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Golf course [on-site]

Pool with view

Swimming pool [outdoor]

Tours

Facilities for Disabled Guests

Designated Smoking Area

Air Conditioning

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]