Palago Hotel

Simple hotel, simple room. Great bed, views, location of hotel too. Think the place could do with a paint but I was generally pleased with the hotel. Shower was great, hot water at all times, location was perfect as it was literally a 5 minute walk to Walking street. The girl at reception who I think was the manager or assistant manager, she was amazing, polite and also arranged for my clothes to be washed too.

This hotel located in the city centre of Ho Chi Minh City. All the room's facilities so modern. Hotel's staff in here so lovely and warmly. The bedroom so comfort, I will introduce it to my friend and my family.

We spending 2 nights here and were with a tour group of about 20 people. We were staying in room #804. When we first arrived we were somewhat okay with the room. Minus a few things but we figured it was only 2 nights. There was only one key per room and it was on a large key chain. Check in went quickly but the front staff wasn’t overly friendly or helpful. The room is appealing to look at quickly but has a lot of down falls. Had to bang on the AC unit to get it to work after many attempts to do it with the remote. It was being held together with tape. There was a Queen bed with thin double comforter so it doesn’t fully cover 2 adults. We requested another blanket even an extra sheet would do. They do not have any extras. So those must not be getting washed. GROSS! If you do decide to stay there the Bed is a medium firm. But is nothing special. There were these little ants everywhere. The only good thing is they didn't seem to bite. Wifi was horrible. They had a different code per floor and the router was just outside our room and I still couldn’t even get on Facebook. There was one elevator and I believe 9 floors (breakfast was on the top floor). It was always so busy. Each room included breakfast and 2 bottles of water. We went out all day and returned around 8pm on the second night. When we came back our room & bathroom had lots of large rodent poop and pee in it (#804) even on our bed.GROSS! We had left out one pack of cookies sealed on the counter and they managed to find them. Which we were never warned you couldn’t leave food out or shouldn’t have food in the rooms. But I guess that would have sent up a red flag. The more we looked around for evidence the more we started to notice it. Yes, they switched us rooms but really how would you feel knowing they are rodents running through the rooms and over your bed. Especially when other members of your group had been changing rooms due to bed bugs. I was out of that room so quickly I didn't even think to take pictures of it all. Our tour guide did come in and see it.Same with the ones who had bed bugs. We were on a tour of 20 people. So there was 11 rooms due to a few singles. One couple switched rooms 3 times. The first 2 were infested with bed bugs and the 3rd one was fine. Another single had to switch rooms twice due to bed bugs .Everyone complained about the ants in their room including us. They were everywhere. The next day at check out they tried to charge me for the 2 bottles of water that we had taken from the first room (which we never drank). I just flashed her are you kidding me look and they were covered. Wouldn’t recommend staying here even if it was the last hotel in Ho Chi Minh City.