Majestic Nha Trang Hotel

Our stay at Majestic Soria was supposed to be a relaxing vacation, but instead it became one of the most stressful and disappointing experiences we have ever had. We never imagined that we would have to write a review like this, but other travelers deserve to know what happened to us. During our stay, money disappeared from our room. We had left our cash safely inside before going out, and when we returned, a substantial amount was missing. We checked everything several times, hoping we had simply misplaced it, but it quickly became clear that the money had been taken. We immediately reported the incident to the hotel management, believing they would take such a serious matter seriously. Any reputable hotel would understand that theft from a guest’s room is a major security issue and would do everything possible to investigate. Unfortunately, that was not our experience at all. From the very beginning, the management seemed more interested in avoiding responsibility than in helping us. We repeatedly asked them to review the security camera footage, especially from the hallways and entrances near our room. Instead of cooperating, they refused to provide any meaningful assistance or transparency. They would not show us the recordings or explain what they had found. This behavior was extremely disturbing. When guests report that money has disappeared from their room, refusing to properly investigate naturally creates suspicion. We cannot know who took the money, but the complete unwillingness of the management to cooperate gave us the impression that they were protecting someone instead of helping their guests. What disappointed us even more was the complete lack of empathy. No one apologized sincerely for what had happened. No one made us feel that our concerns mattered. We were treated as though the incident was an inconvenience for the hotel rather than a serious crime committed against paying guests. A hotel is responsible not only for providing clean rooms and comfortable beds but also for ensuring that guests feel safe. We trusted this hotel with our belongings, and that trust was completely broken. Losing money was painful, but losing confidence in the people who were supposed to help us was even worse. The management’s refusal to fully cooperate left us with many unanswered questions. Why were they unwilling to review or disclose the security footage? Why was there no genuine effort to identify who had entered the area? Why were we left alone instead of being supported? We never received satisfactory answers. Our vacation was ruined. Instead of enjoying our trip, we spent our time trying to report the incident, asking for help, and searching for answers that never came. This caused enormous stress and frustration that no guest should ever have to experience. If you value your safety and expect professional treatment when something goes wrong, I strongly advise you to think twice before booking this hotel. Based on our personal experience, once a serious problem occurs, do not expect transparency, cooperation, or meaningful assistance from the management. I sincerely hope that no future guest has to experience what we went through. We are sharing this review not out of anger, but because other travelers deserve to know how we were treated after reporting the disappearance of our money. What made the situation even more unbelievable was the explanation we received regarding the security cameras. We were told that the CCTV cameras on our floor were not working due to a “technical issue.” According to the hotel staff, rats had supposedly chewed through the electrical cables, leaving the cameras on our floor out of service. We found this explanation extremely difficult to believe, especially considering that this was the very floor where our money disappeared. Instead of providing reassurance or evidence that a proper investigation had been conducted, this explanation only raised even more questions and made us lose confidence in the hotel’s security and its willingness to handle the incident transparently.

I do not recommend to stay in this hotel!!! We were robbed of money right from our room the 2nd day we arrived. The security cameras are down. When they asked me to call the police, the reception was turned down. I had to go to the police station myself at night. (in the end they didn't help either) The hotel doesn't go to a meeting to help in any way. Safety below zero!!!! We're out of money and food. Breakfast was eaten only omelets every day. Mostly Asian cuisine. Tea and coffee are brewed from the tap Hygiene products are terrible! They said a room with a view of the city, that's not how I imagined the city((((photo attached ) Do not stay at Sore Majestic Hotel if you want a safe and peaceful vacation. On the second day of our stay, a large amount of cash was stolen from our room. We immediately reported the theft to the police, the hotel's general manager, and our tour guide. Instead of helping or supporting us, the hotel staff ignored us for the rest of our stay. Their attitude toward this serious situation was dismissive and even seemed mocking. This experience completely ruined our vacation. We did not feel safe at this hotel and cannot recommend it to anyone.

When we checked in, the safe in our room was broken. We had no secure place to keep our cash, so we left it inside our bag. After returning from the beach, we discovered that USD 1,000 was missing from our room. We immediately reported it and asked to see the CCTV footage. First, the staff said they would review the footage themselves but could not show it to us because of other guests’ privacy. About 15 minutes later, the explanation changed and they claimed that the camera on our floor had not been working due to a technical problem. I repeatedly asked the hotel to call the police, but the reception staff refused and told me to go to the police station myself, even though it was about a 40-minute walk away. As a foreign tourist without a local SIM card and unable to communicate in Vietnamese, I felt completely helpless. While I was asking for help, some reception staff even looked at each other and laughed. I went to the police station on foot and filed a report. When I returned, the police were already at the hotel with the manager. In front of everyone, the manager opened the CCTV cabinet and claimed that a mouse had chewed through the camera wires. The police then spoke privately with the manager, showed the report only to him, not to me, and left after the manager said he would deal with me himself. The manager showed no empathy whatsoever. Instead, he told me that my loss of USD 1,000 was insignificant compared to his own USD 5,000 loss, that theft happens every day in Vietnam, and that this was not something the police should be dealing with. Rather than trying to help, he repeatedly suggested that we were somehow responsible. The only compensation we were promised was lunch, but the next day the hotel sent leftover breakfast in plastic containers instead. I cannot say who took the money. However, I can say that the safe was broken, money disappeared from our room, the hotel’s explanation about the CCTV changed, the staff refused to call the police when we repeatedly asked, and we received no meaningful support throughout the entire ordeal. This was the worst hotel experience we have ever had. I cannot recommend Soria Majestic to anyone looking for a safe and trustworthy place to stay.