Sapa Lodge Hotel

I didn’t chose this hotel but stayed here as part of a tour round Vietnam. It seemed to be colder inside the hotel than outside. At breakfast all the windows were open and the restaurant was very cold, as was the breakfast. Rooms were OK but the showers were a bit hit and miss. This was the worst hotel of the tour

From the outside the hotel looks way better than it actually is. Our first issue was the defective aircon. The whole bathroom floor was flooded with water because of a pipe that was connected to the ac and water was dripping right on the floor. Apart from that, the remote didn’t work and we couldn’t turn off the ac. The worst part about that was not the defective machine, but the extremely unhelpful staff. When we told the staff about the problem they just answered that this would be normal and they didn’t offer any solution. We asked to change the room, but they refused in the beginning. After pushing really hard they finally booked us into a different room. The second issue was that we wanted to have breakfast at 9:10 am. Usually breakfast is until 9:30 am. When we got to the breakfast room, nobody was to be found. We were told that due to a very low number of guests they finished breakfast early, so we never got our breakfast. The same day we gave them our laundry which was supposed to be ready at 10pm. When we asked about it nobody could tell us anything about it. As we were departing early the next morning we had to cancel our bus. All in all, I severely do not recommend anyone to stay at Sapa Lodge New Hotel. The service is a disaster. The only plus was the comfortable bed.

Turned up they said we didn't have a booking, put is in another hotel. Untrustworthy, bad management. Really poor breakfast. Plus side good location, but do avoid booing this place. Don't stay, lots of other choices.