Tam Giang Resort and Spa

Very disappointed to stay here, booked on agoda & as per previous review here, virtually none of the facilities exist, no onsite food or drink, restaurant, pool, wifi, room tea or coffee etc. Cannot understand how this place is still listed

Do not stay here. None of the services advertised exist. The pool has shut The restaurant does not open apart from breakfast The bar/cafe shut and was stripped on the 2nd day of my 8 day stay. The spar has been shut. There is no shuttle service as advertised. The internet had been turned off. I tried talking to the staff about it and they thought it was funny. The place is like a ghost resort and no one around. Absolutely pathetic stay, my parents were staying At the Ana Mandara a few kms up the road. I recommend that.i would have checked out and asked for a refund if there was anyone to communicate with

Firstly, the location of the hotel shown on the map in the hotels.com app is incorrect. By 7 miles outside of the city. Still not sure if this is the app or the hotels error but not the best thing to find out after a 13 hour train journey. The location is useless for exploring Hue which involves several taxi journeys. Then when we got to the resort it resembled a abandoned town, eerily quiet in the middle of nowhere. Later, we were unsurprised to discover we were the only guests in a 74 property resort. This led to slightly overbearing service by owners who were probably shocked to have guests. The room was on the borderline of acceptable, there was a level of disrepair and green mould in the bathroom. But we resigned ourselves to one night before moving on. After spending as much of the day as possible in the city centre we returned to the room. Knowing that we couldn’t venture out again without taxis we settled down for a quiet night. When we found the ants in the bed we swept them away and tried to chalk it up to adventure. Then we spotted the cockroaches and knew we had to move on and write off the cost of the night. We then went to the reception to inform them of our departure where they tried to charge us despite providing evidence and refused to call a taxi for over 15 minutes while they ‘waited for the director’. What a relief to finally escape! Avoid at all costs, there’s cheaper, better and less awkward in central Hue.