Hue Heritage

We had a wonderful 3-night stay at Heritage Village, Hue. The resort is very large, but the layout and individual villas give it the feel of a much smaller place - really like a village! The restaurant is awesome and the spa services are even better! Our booking of a private heated-pool access villa gave us free massages daily and they were so relaxing and wonderful! The villa itself is decorated in a traditional style, so you wake up in the morning and feel like you're truly in another world the minute you open your eyes. The village isn't right in the middle of town, so you do have to use the hotel-provided shuttle to get to and from the town center. But honestly, the relaxation and peaceful atmosphere of the village was enough for us. We took tours during the day but spent the evenings at the resort except for one night, when we did go in to town.

The friendliness of the staff was what struck me first. Very helpful and accommodating. The rooms were fairly spacious and clean and had most amenities one needed. Breakfast was a mixture of fighting with asian tourists for whatever you could get. However, one does not expect full western breakfasts when in asia. Overall, my experience of this hotel was a pleasant one.

Staying with party of 12- mix of Vietnamese and Canadian family. Me and my white brother in law were charged 200,000 each more for an identical room than our Vietnamese family, which was not made clear when booking. Hotel is dark, stinks of smoke (large ashtray stands in every corridor) and the rooms were not properly cleaned. Did not see any other guests...probably a good reason. Both our rooms had bed-bugs, so I asked for new rooms. Both new rooms also had bugs...all beds had various coloured stained sheets and one pillow had a large hairy dust ball under it. Night manager asked me to show her where the bugs were...I showed her the one crawling on my arm. She claimed it was an ant...she needs glasses...it was minuscule like a bed bug. Family exhausted and hungry, including 4 children under 7, so we settled for new sheets, which they are putting on as I type. I also expect a significant discount come the morning. DO NOT STAY HERE - it’s disgusting! I wish there was a zero rating.