1. Pick-up reservation process:
Fill in travel information: date of car, passenger name, Flight no., designated location name (hotel, or designated location), contact number, etc.;
2. Pick-up process:
Find the Pick-up counter (INNN reception counter - along the exit) according to the reservation prompt information - show the reservation QR code - check and cancel;
3. Pick-up and boarding procedures:
Follow the counter staff to the bus stop - hand over your luggage to the driver and then get on the bus;
4. drop-off process:
a. Fill in the travel information: date and pick-up time , arrival terminal, contact number, etc., and join the real-time communication group in time;
b. After the drop-off vehicle arrives, please present the booking QR code;
c. Hand over your luggage to the driver and get on the bus;
According to the car address and pick-up time schedule filled in by the passenger, the passenger will be notified of the vehicle arrival time 30 minutes before the vehicle arrives through SMS, group message push, etc. After arrival, the passenger will wait for 3 minutes according to the agreed time. If the passenger exceeds the agreed time by 3 minutes, the driver has the right to leave.
d. Passengers present the QR code and can board the bus after verification;
6. Cancellation Policy:
If you cancel your reservation before 00:00 (inclusive) 1 day before the date of use, no fee will be charged.
If you cancel after 00:00 one day before the date of use, you will be charged the full amount of the booking.