Flight Delayed or Cancelled? Meet Flight Disruption Care from Gother & HTS that every traveller should know about.
Gother
16 Mar 2026
If you've ever dealt with a delayed or cancelled flight, you know how chaotic it can get, scrambling for information, chasing the airline, and trying to rebook a new flight while barely knowing what's happening. That's exactly why Gother has partnered with HTS to bring you Flight Disruption Care, an optional add-on you can include right when you book your flight, so someone has your back when things go wrong.
Meet Flight Disruption Care, your travel companion when flights go wrong.
Flight Disruption Care or FDC is a flight protection service that monitors your flight status and steps in immediately when issues arise within 24 hours before your departure. If your flight is delayed by more than 2 hours or cancelled, you'll receive an instant email notification, giving you time to adjust your plans before you even reach the airport, no more guessing or scrambling at the last minute.
What's Included with Flight Disruption Care?
Within 24 hours before departure, if your flight is cancelled or delayed by more than 2 hours on the day of travel, you'll receive an instant email notification with 2 options for you to choose from.
1. Rebook a new flight immediately. If you need to get to your destination as soon as possible, simply choose from the alternative flights we offer. Any airline is available, as long as it's the same cabin class, covered within your chosen plan limit, and no out-of-pocket payment required.
2. Receive a 100% ticket refund. If none of the available flights work for you, or you've decided not to travel, you can request a full refund of your ticket fare and taxes, 100% (excluding any add-on services).
Good to know Even after receiving your refund, you still have the right to separately claim compensation directly from the original airline. If you have any further questions, feel free to reach out to the Gother team directly.
How to Add Flight Disruption Care When Booking Your Flight
You can easily add this coverage during the flight booking process on Gother.
1. Search for flights at www.gother.com/en-us/flights
2. Select your preferred flight
3. Add Flight Disruption Care
4. Complete your payment and travel with peace of mind
Note: Flight Disruption Care must be added during the booking process only and cannot be purchased separately afterward. If you'd like coverage, please select it before completing your payment.
Standard Booking vs. Booking with Flight Disruption Care What's the Difference?
| Situation | Standard Booking | Booking with Flight Disruption Care |
|---|---|---|
| When your flight is disrupted | You have to monitor the departure board or wait for announcements at the airport | Instant email notification sent to you automatically |
| How it's handled | You must queue at the counter and wait for the airline to sort things out | Rebook a new flight yourself directly through a link on your phone, no queuing required |
| Flight rebooking options | Limited to the same airline or partner airlines only | Choose any airline that's convenient and gets you there fastest |
| Payment | You pay out of pocket first and wait for a reimbursement later | The system covers your new ticket immediately within your plan limit, no upfront payment needed |
| Refund | Returned as credit for future use, or wait 30-90 days for a cash refund | Get a 100% fare refund (taxes included, service fees excluded) if you choose not to rebook |
If you'd rather not waste time and energy on unexpected travel disruptions, let FDC handle it, so you can travel with complete peace of mind.
Flight Disruption Care vs. Travel Insurance, What's the Difference and Which Should You Choose?
A common question is: if I already have travel insurance, do I really need Flight Disruption Care? The truth is, both serve different purposes, and the right choice depends on the type of coverage you're looking for.
- Flight Disruption Care focuses specifically on flight-related issues. If your flight is delayed or cancelled within 24 hours of departure, you'll receive advance notification and can immediately choose to rebook a new flight or receive a direct refund, with no upfront payment or airport hassle required.
- Travel Insurance covers the bigger picture throughout your entire trip, including accidents, medical expenses abroad, flight delays, and lost baggage, giving you peace of mind across all situations.
| Coverage | Flight Disruption Care | Travel Insurance on Gother |
|---|---|---|
| Notifications | Instant email alert when your flight is disrupted | No notification when your flight is disrupted |
| Flight rebooking or refund | Rebook a new flight or receive a refund immediately | Compensation paid out according to policy limit |
| Upfront Payment | No upfront payment required | Pay first, claim reimbursement later |
| Health coverage | Not covered | Medical expenses covered up to 200,000 THB |
| Lost baggage & belongings | Not covered | Baggage and personal belongings covered |
| Illness or accident during travel | Not covered | Coverage up to 2,000,000 THB |
If you don't want to lose time or ruin your travel experience because of unexpected flight disruptions, let FDC take care of it for you, so you can continue your journey with peace of mind.
Frequently Asked Questions about Flight Disruption Care
If I'm not satisfied with the alternative flights offered, can I request a refund?
Yes, if you're not satisfied with the available rebooking options, you have 24 hours after the last flight of your disrupted travel segment has landed to request a refund. Service satisfaction guarantee refunds will be processed within 7-14 business days.
Will requesting a refund cancel my current flight?
Getting a refund with our service satisfaction guarantee does not cancel your current flight or any alternative flight you are given by the airline.
How many times can I use Flight Disruption Care per booking?
Flight Disruption Care can only be used once per travel booking.
If I rebook a new flight, do I need to handle my baggage again?
Yes, if you book a new flight, you will need to reclaim and check in your baggage again. Please contact the airline directly for assistance with this.
If I book a new outbound flight, will my return flight be affected?
If you book a new outbound flight using the Flight Disruption Care for Any Reason service, please confirm any return ticket on the original booking with the airline to make sure your return flight isn't canceled under the airline's no-show policy.
Am I entitled to any benefits from the airline as well?
You may already be entitled to certain benefits from the airline if your flight is disrupted or canceled.
Nobody wants a well-planned trip derailed by flight problems. But if it does happen, the least you deserve is someone to handle it for you. Gother understands this, which is why Flight Disruption Care is available as an optional add-on for every customer, because dealing with disruptions shouldn't be something you face alone.
